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Sales Development Representative (Outbound Emails)

Trialfacts
Cape Town, Western Cape

Quick Apply

Job Details

Full-time
3 hours ago

Full Job Description

Sales Development Representative (Email-only)

100% Remote | Flexible Hours | Unlimited Paid Leave | Email-only Outreach

The short version

We're hiring an outbound email specialist to own the cold email strategy at Trialfacts, a clinical trial recruitment company that's been in business for 19 years. The job is hyper-personalised 1-to-1 email to the academic researchers and commercial sponsors who run clinical trials at institutions like Harvard, Yale , Bayer and Novo Nordisk. This role is email outreach only and you're measured on replies and booked calls, not on how many emails you sent or how long you were at your desk.

If you've managed outbound for years and you're done with the phone, this is a role built entirely around the part of the job you're good at. If you're a strong writer who wants to own a channel and push AI tooling as far as it goes, you get to prove that a well-researched, well-written email beats the blast, and run it your way.

We've deliberately chosen writing-led outreach over mass sending. We're hiring someone to do it properly.

What you get

The work:

You own the cold email channel: contact research, copy, sequences, reply handling, and routing booked calls to the closers
Nobody approves your copy before it goes out. You apply your own judgment on every email.
An AI-forward environment that wants you to use AI tools.
A dev team that builds the list-scraping and the infrastructure around you, so you focus on the research and the writing
Quarterly growth conversations, a competencies matrix, and Individual Development Plans

The benefits:

100% remote, work from anywhere, no location restrictions
No time tracker, no fixed schedule. We measure results, not hours.
Unlimited paid leave, no approval process, plus a company-wide December closure
TailorFit Wellness Fund covering physical, mental, emotional, social, and professional wellbeing
17 weeks parental leave at 50% pay
Equipment support and company-paid training

Trialfacts is rated 4.5/5 on Glassdoor with a 4.9/5 for Culture & Values. 92% of reviewers recommend it to a friend.

What the team says:

"Best remote work experience. Like working in an amazing multinational company, but from home."

Current employee, Glassdoor

"Tons of ownership without micromanaging."

Current employee, Glassdoor

About Trialfacts

We recruit participants for clinical trials, connecting academic researchers and commercial sponsors with the right people for their studies. Our clients are academic health researchers at universities in the US and Australia, plus a growing commercial segment that includes pharma, biotech, CROs, and research sites.

We've been doing this for 19 years. 1,097 studies. 476 client organisations. 35,000+ participants enrolled. 35 team members across 7 countries. Our mission is to accelerate cures in 10 major diseases, and the researchers and sponsors you email are working on real studies that could become treatments.

We've decided cold email here should be one well-researched email at a time, not a high-volume blast. The credibility is real (Harvard, Yale, Bayer and Novo Nordisk clients, over a thousand studies, a 0.7% refund rate), and there's a lot worth writing about. What's missing is someone to turn that into outreach researchers and sponsors actually reply to.

What you'll do

Research the contact. Read a researcher's published work or a sponsor's pipeline and find the specific, true detail that makes a cold email worth opening. Genuine personalisation, not a first name merged into a template.

Write the email. Write the first email and the follow-ups: short, clear, persuasive, typo-free, and genuinely about the person receiving it. The writing is the work, and it's what earns the reply.

Run the channel. Build and run the sequences in our sending platform, control who receives what, and manage how much goes out.

Handle the replies. Read incoming replies, respond well, book the intro call where there's interest, and hand qualified conversations to the closers. Use AI tools to research faster and write better while keeping the email personal and accurate.

Test and improve. Run split tests, try new campaigns, read the results, and double down on what lifts reply and booking rates. Flag where a list is weak or a step is slow, and work with the dev team to fix it.

You're a strong fit if you

Have 2+ years as an outbound sales development representative, owning the outreach yourself: researching contacts, writing the messages, running the sequences, and handling the replies
Are a genuinely strong writer who can make a short cold email land with a busy expert, and take pride in the writing rather than treating it as filler around the dialler
Research each contact and find the specific detail that earns a reply, instead of merging a name into a template
Already use AI tools in your outreach and want to push them further

This role is for you if

You're done with cold calling and want a role built entirely around email
You want to own a channel outright: your research, your messages, your sequences, your numbers
You want to be measured on replies and booked calls, not on dials logged or hours worked
You believe a well-researched, well-written email beats the blast, and you want to work somewhere that already agrees
You care about the quality of every email, not just the volume. Attention to detail matters here.

What happens when you apply

Our hiring process is thorough. That's by design. It protects you as much as it protects us.

Application with a few screening questions and a short writing sample, so we can see how you write
Initial screen with Ana to understand your background and assess fit
Interview with Matt to dig into your outbound experience and how you work. This may include a live, observed writing exercise, so we can see you research a real contact and write the email in the room.

Interested in Joining Us?

If this position aligns with your career aspirations and skills, we would love to hear from you.

Quick Apply

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