3296 Jobs and Work in Roodepoort, Gp

Client Services Specialist
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Client Services Specialist

Browns Jewellers -
Johannesburg, Gauteng

Apply Now

Job Details

Full Job Description

Are you ready to join a dynamic team where every day presents an opportunity to make a real impact? We are looking for a Customer Support Specialist to be the vital connection between our Head Office and our brand ambassadors. This is more than just a support role—it's an exciting opportunity to be at the heart of operations, helping our boutiques thrive and ensuring an exceptional customer experience across our network.

Minimum Requirement

Exceptional communication skills—you'll be working with a variety of teams and personalities.
Strong problem-solving abilities—able to think on your feet and find solutions quickly.
An eye for detail, particularly with invoicing and order processing.
A team player who enjoys working in a fast-paced, collaborative environment.
Prior experience in customer service or administration is a plus!

Description of Duties

Act as the main touchpoint between our brand ambassadors and head office, providing them with essential support to resolve queries efficiently.
Manage invoicing and order processing, ensuring accuracy and smooth transactions.
Collaborate with our boutiques to offer guidance on product information, pricing, and availability.
Assist with sales support, ensuring our boutiques have everything they need to meet customer expectations.
Proactively work with internal teams to solve any operational challenges that boutiques face.

What We Do

Founded in 1934, Browns is a family owned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs, making us an iconic brand with a rich heritage.

We pride ourselves in offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.

What We Offer

Browns offers a professional environment in the Luxury Jewellery market with the resources you need to be successful. We create a balanced space with a unique opportunity to challenge yourself every day, which allows you to develop a long term, fulfilling career.

We pride ourselves in offering exceptional service to our clients. World class teaching and training is provided continuously, we recognise and reward creativity, dedication and passion, offering excellent earning potential.

Our Culture

At Browns our company culture is fundamental. We nurture our creativity, passion and open mindedness in everything we do. We strive to uphold our legacy of timeless elegance through a diverse environment which promotes talent, teamwork and innovativeness. In doing so, over the years we have developed our culture which every employee embodies in their career.

Classic, Elegance and Sophistication

We follow these principles in everything we do.

Training and Development

We aim to share our knowledge and experiences to build and develop our people.

The Best People

We surround ourselves with driven and talented individuals to enrich and grow the Browns family.

Always Excellent

We value detail and exceptional craftsmanship throughout every part of our business.

Planning

We constantly plan ahead while staying focused and organised.

Celebrate Success

We grow our people by recognising their strengths and we celebrate each and every success.

Building Trusting Relationships

We nurture strong, long term relationships across the company and with our customers.

Ahead of the Pack

We aim to always go above and beyond our clients expectations.

Being Present

We are always mindful and focused in the moment, ensuring that we deliver the best service.

Self Discipline

We strive to stay dedicated and consistent.

Theatre

Our stores is a theatre and we strive to deliver an exceptional and professional performance.

Accountability

We value integrity, respect and honesty.

Passion

We love what we do.

What We Look For

We offer remarkable quality in everything we do, and our careers are no exception to that. We are always looking for bright and talented individuals to join our family. We value people who are authentic, driven and work well in a team.

Apply Now

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