An exciting opportunity has become available for a motivated, self-starter and energetic Teleseller within the Customer Service Centre (CSC) department. The successful candidate will be responsible for providing a high level of customer service via multi channels.
- Grade 12 or equivalent NQF4
- Relevant experience in applying job related concepts, techniques and processes at the required level
- Experience in working with senior management
- Business English: Fluent
- Computer literacy (Advanced)
Provide a high level customer service
- Handle all inbound and outbound interactions
- Resolve queries and complaints via the relevant stakeholders
Capture and confirm customer orders
- Capture orders accurately and on time according to the daily call list
- Inform customers of account on hold
- Confirm customer orders as per standard operations procedures
- Inform relevant stakeholders of issues pertaining to their orders
Sell Clover and Principal products as per customer ranging
- Offer new or additional products (describe features and special offers)
Promote teamwork and cooperation
- Assist team members to obtain team results
- Share the responsibility to get the job done
- Support team values
- Participate in team meetings
- Take responsibility for visual management of information
