Because exceptional wellness experiences begin with exceptional leadership.
At The President Hotel, creating memorable guest experiences extends beyond our rooms, restaurants and public spaces. Our spa plays an important role in our guests overall experience, providing a professional and welcoming environment where wellbeing, personalised service and attention to detail come together.
As we continue our journey toward luxury, were looking for an experienced and people-focused Spa Manager with a minimum of 3 years experience within a professional spa or luxury wellness environment, including previous supervisory or management experience. Experience within a 4-star or 5-star hotel spa or luxury hospitality environment will be a strong advantage.
If you enjoy leading people, being close to the operation, building relationships with guests and team members, and taking ownership of service standards and daily spa operations, this opportunity is for you.
Minimum Requirements
Relevant Spa, Beauty Therapy, Somatology, Wellness or Hospitality qualification
Minimum 3 years experience within a professional spa or luxury wellness environment
Previous supervisory or management experience within a spa environment essential
Previous experience within a 4-star or 5-star hotel spa or luxury hospitality environment will be a strong advantage
Strong knowledge of professional spa operations, treatments and guest service standards
Proven experience leading, motivating, coaching and developing a team
Experience managing staff rosters, attendance, leave and daily operational requirements
Strong guest relations and service recovery skills
Experience handling guest complaints professionally and effectively
Experience with stock control, monthly stock takes and inventory management
Good understanding of spa revenue, commissions, reporting and operational performance
Experience working with spa booking and management systems, with Fresha experience advantageous
Good understanding of health, safety, hygiene and professional spa standards
Strong operational and administrative capabilities with excellent attention to detail
Excellent written and verbal communication skills
Strong organisational, planning and time-management ability
Strong problem-solving skills with a practical and hands-on approach
Ability to prioritise and work effectively within a busy, guest-focused environment
Strong computer literacy and administrative skills
Professional grooming and presentation
Ability to work shifts, weekends and public holidays as operationally required
South African ID or valid South African work authorisation
A fully updated CV with contactable reference details is essential
What Youll Be Doing
Taking overall responsibility for the efficient day-to-day operations of the spa
Leading the spa team and ensuring consistently exceptional guest service and treatment standards
Managing and approving staff rosters to ensure appropriate coverage and effective use of resources
Conducting regular team meetings and ensuring operational updates, challenges and service standards are communicated effectively
Coaching, mentoring and developing spa team members to strengthen individual and team performance
Supporting the onboarding and training of new and existing employees
Creating a positive, professional and motivated working environment within the spa
Addressing staff concerns, attendance matters, late arrivals and absenteeism in line with hotel HR procedures
Ensuring spa Standard Operating Procedures, policies and service standards are consistently followed
Building relationships with guests and ensuring their needs are handled promptly, professionally and with genuine care
Providing hands-on support with guest complaints and ensuring effective service recovery when required
Identifying and resolving operational challenges, including staffing gaps, equipment faults and service issues
Maintaining a clean, welcoming, professional and well-presented spa environment
Working closely with Guest Experience, Front Office, Housekeeping, Maintenance and other hotel departments to ensure seamless guest experiences
Attending relevant hotel operational meetings and ensuring the spa remains aligned with wider hotel operations
Managing spa inventory, monthly stock takes, towel counts and stock records
Monitoring stock usage and maintaining appropriate controls to minimise unnecessary loss and wastage
Overseeing spa administration and ensuring records and reports are accurate and completed timeously
Preparing salary and commission reports from Fresha for review
Maintaining accurate staff attendance, leave and supporting HR documentation
Ensuring compliance with health and safety requirements, hygiene standards and industry best practices
Monitoring the overall spa guest experience and identifying opportunities to continuously improve service
Supporting revenue opportunities through effective spa operations, guest engagement and service excellence
Ensuring the spa consistently reflects the professional and elevated standards expected at The President Hotel
Why Join The President Hotel
Be part of Cape Towns Most Loved Hotel
Work within a professional, high-volume hotel environment
Take ownership of spa operations while developing your leadership and operational management skills
Gain exposure to hotel operations while leading an important part of the overall guest experience
Play a key role in our exciting journey toward luxury
Work alongside passionate hospitality and wellness professionals
Enjoy a competitive salary, company contributions toward medical aid and pension, staff meals on duty and an outstanding team culture
