ADVANCED DIGITAL MEDIA SERVICES
JOB DESCRIPTION — v2 (Updated)
Job Title Client Success Manager
Location Remote — South Africa only
Job Type Full-Time
Working Hours MST (Mountain Standard Time)
Salary Up to $2,500 USD/month (competitive, based on experience)
JOB OVERVIEW
We are looking for a client-focused Client Success Manager to own relationships across our account base post-onboarding. This is an accountability role — you are the primary contact for assigned clients, you drive retention and growth, and you are measured on outcomes, not activity.
KEY RESPONSIBILITIES
Client Relationship Management
* Own the post-onboarding relationship for a defined portfolio of client accounts
* Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities
* Act as the internal advocate for client needs — escalating issues and driving resolution across departments
* Monitor client health metrics and proactively address churn risk before it escalates
Account Growth & Retention
* Identify upsell and cross-sell opportunities within the existing client base and collaborate with the sales team to close
* Develop account growth plans aligned to client objectives and ADVDMS service capabilities
* Track and report on contract renewals, account expansion revenue, and retention rates
* Deliver client-facing performance reports with clear commentary on results and next steps
Internal Coordination
* Brief internal teams (content, paid media, SEO) on client priorities and campaign changes
* Ensure deliverables are completed on time and to the standard set in client agreements
* Maintain accurate account records in the CRM — contacts, activity logs, and pipeline status
* Flag scope creep or resourcing issues to management before they affect client delivery
REQUIREMENTS
* Based in South Africa — this role is only open to candidates residing in South Africa
* 3+ years in a client success, account management, or customer success role within a digital agency or SaaS environment
* Digital marketing agency background strongly preferred — working understanding of paid media, SEO, content, and social at a client-briefing level
* Exceptional written and verbal communication — comfortable presenting to senior stakeholders and business owners
* Experience using any CRM tool (GoHighLevel, HubSpot, Zoho, Salesforce, or equivalent) — specific platform experience is not required and can be trained
* Track record of driving retention, renewals, and account growth — numbers expected at interview
* Demonstrated ability to manage difficult client situations calmly and find practical resolutions
* Availability to work full-time in MST hours
NICE TO HAVE
* Direct experience with GoHighLevel and/or Zoho CRM automation workflows
* Agency background managing multiple client accounts simultaneously
* Ability to build and present client-facing dashboards (Looker Studio, Google Analytics 4)
* Demonstrated success converting upsell opportunities within managed accounts
ADDITIONAL INFORMATION
* Remote role — South Africa only
* Full-time position (no freelance)
* Salary up to $2,500 USD/month, based on experience
* Immediate start
HOW TO APPLY
Please complete application on the following link - https://advanced-digital-automotive-group.careers-page.com/jobs/ce29f99c-33fa-4bca-9f32-fb801ce3adb6
Pay: R35 000,00 - R45 000,00 per month
Work Location: Remote
