The purpose of this role is to ensure the success of Humanz’ customers by either designing, planning , and managing influencer marketing campaigns from concept to finish via the Humanz technology platform; as well as onboarding new clients & ensuring their successful usage of the Humanz technology platform. This role also has a commercial focus, ensuring your clients spend their allocated budget within the designated time frame.
The role requires the following skills:
- Previous experience in the management of influencer marketing campaigns;
- Great account & relationship management skills, including previous experience;
- Great campaign reporting and written communication skills;
- Good marketing strategy and creative skills;
- Good financial & operational management skills;
- Able to work independently within a small but dynamic team.
Core focus & responsibilities:
- Create strategies and creative concepts for influencer campaigns;
- Identify the most suitable influencers and verify them via Humanz;
- Contact influencers, brief them and manage them during campaigns;
- Ensure campaign targets are met within agreed budgets and costs;
- Compile campaign reports;
- Act the as the primary point of contact with clients, guiding them, and communicating progress throughout;
- Assist new customers and influencers with their on-boarding;
- Answer questions and queries from customers and influencers;
- Manage the creation of cost estimates for customers and obtaining signed contracts, estimates or purchase orders;
- Report on completion of work, revenue and costs within the Humanz backoffice;
- Assist the CEO with other operational requirements within this growing business.
Your main KPI’s are :
- Retain your customers by delivering high quality campaigns and programs for them;
- Grow spend from your customers by upselling or proposing new ideas to them;
- Deliver campaigns or programs that can be turned into case studies for the business;
- Develop skills from the team members reporting to you;
- Contribute positively to the work environment/culture and the team, in line with the company’s values. Be a nice human!
Requirements
Previous experience for the role should include:
- 3-4 + years’ experience in Client Service (majority being in influencer marketing)
- Strong existing network within influencer marketing industry
- SAAS industry experience a plus
