12 desktop support Jobs and Work in pretoria, gauteng

Tier II Technical Support Engineer (Microsoft 365 & VoIP)
B&D System Engineers —Centurion, Gauteng
- From R12 000 a month
- Full-time
Quick Apply
6d
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webonline —Pretoria, Gauteng
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National Agricultural Marketing Council —Pretoria, Gauteng
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Advtech —Pretoria, Gauteng
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Border Management Authority —Centurion, Gauteng
- Full-time
2d
IT Support Engineer
Talisman Hire —Centurion, Gauteng
- Full-time
Quick Apply
Developer
iMasFinance Co-operative (Ltd) —Centurion, Gauteng
Cloud Delivery Engineer
Liquid Tech (Pty) Ltd. —Midrand, Gauteng
- Full-time
6d
Executive: Corporate Services
The Independent Communications Authority of South Africa (ICASA) —Centurion, Gauteng
- Temporary
- Remote
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Executive Manager: Strategy and Innovation
Construction Education & Training Authority —Midrand, Gauteng
- Part-time
7d
Executive Manager: Operations
Construction Education & Training Authority —Midrand, Gauteng
- Part-time
7d
SAf Engineering Geologist
SMEC —Pretoria, Gauteng
- Full-time

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Tier II Technical Support Engineer (Microsoft 365 & VoIP)

B&D System Engineers -
Centurion, Gauteng

Quick Apply

Job Details

Permanent | Full-time
From R12 000 a month
6 days ago

Full Job Description

The Tier II Technical Support Engineer plays a critical role in maintaining operational excellence and high client satisfaction. This position delivers advanced technical support for Microsoft 365 cloud environments, 3CX phone systems, and VoIP solutions. As a key technical liaison within our ISP operations, you will resolve escalated customer issues, optimize unified communications, and interface efficiently with upstream fiber infrastructure providers.

Key Responsibilities

Enterprise Cloud Administration: Manage, configure, and troubleshoot Microsoft 365 tenants, including Exchange Online, SharePoint, MS Teams, OneDrive, and Entra ID (Azure AD).
VoIP & 3CX Management: Deploy, configure, and maintain 3CX IP-PBX systems, SIP trunks, call routing logic, inbound/outbound rules, and VoIP desk phones or softphones.
Advanced Customer Success: Serve as the primary escalation point for complex technical inquiries, ensuring professional communication and strict adherence to Service Level Agreements (SLAs).
Desktop Infrastructure Support: Diagnose and resolve sophisticated hardware, software, and operating system issues across enterprise Windows 10 and 11 desktop environments.
Vendor & Carrier Coordination: Act as the technical point of contact with external fiber infrastructure providers to isolate and resolve circuit and connectivity issues on behalf of clients.
Incident Lifecycle Management: Own, track, and document the lifecycle of service requests within the ticketing system, providing comprehensive root-cause analysis when necessary.
Knowledge Management: Author internal technical SOPs and external knowledge base documentation to optimize resolution times and improve client self-service capabilities.

Required Qualifications

Professional Experience: 3+ years of progressive experience in a dedicated helpdesk, service desk, or Managed Service Provider (MSP) environment.
Technical Domain Expertise: Proven track record of managing enterprise-level Microsoft 365 deployments and user migrations.
VoIP Telephony Proficiency: Demonstrated experience installing, managing, and troubleshooting 3CX phone systems and standard VoIP protocols.
Desktop & OS Mastery: Deep technical understanding of Windows enterprise operating systems, profile management, and software deployment.
Core Networking Proficiency: Strong comprehension of TCP/IP, DNS routing and basic WAN/LAN diagnostics within an ISP context.
Communication & Demeanor: Exceptional verbal and written business communication skills, with a demonstrated ability to de-escalate sensitive customer situations.

Preferred Education & Certifications

3CX Certified Engineer (Basic or Advanced).
Microsoft Certified: Endpoint Administrator Associate or equivalent.
Grade 12 (Matric)

Pay: From R12 000,00 per month

Application Question(s):

Do you have 2+ years of experience working with Microsoft 365 environments?

Work Location: In person

Quick Apply

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desktop support jobs in pretoria, gauteng

Tier II Technical Support Engineer (Microsoft 365 & VoIP)

Support Technicians

ICT Technician-AAMP

ICT SUPPORT

LAN TECHNICIAN

IT Support Engineer

Developer

Cloud Delivery Engineer

Executive: Corporate Services

Executive Manager: Strategy and Innovation

Executive Manager: Operations

SAf Engineering Geologist

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