154 Customer service representative Jobs and Work in Parow Western Cape 7500

ZAF Customer Service Representative RL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
- Remote
Customer Service Representative (Logistics)
Hire Overseas —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Entry Level Employment For Matriculants
Growth Catalyst —Cape Town, Western Cape
- R5 000 - R7 500 a month
- Full-time
Quick Apply
Client Engagement Adviser 1
Sanlam —Tygervalley, Western Cape
ZAF Customer Service Representative DT Nightshift
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Customer Service Representative
Foundever —Cape Town, Western Cape
- From R7 500 a month
ZAF Customer Service Representative FA Nightshift
Teleperformance —Cape Town, Western Cape
- R7 500 - R8 500 a month
Customer Service Representative
Resolv.Global —Wynberg, Western Cape 7800
- Full-time
Quick Apply
2d
ZAF Customer Service Representative V
Teleperformance —Cape Town, Western Cape 7925
- Full-time
ZAF Customer Service Representative LLS
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Vehicle Finance | Validations & Payout - Cape Town
Afrizan People Intelligence (PTY) LTD —Durbanville, Western Cape
- R20 000 a month
- Temporary
Quick Apply
ZAF Customer Service Representative DB Nightshift - Sales/Service
Teleperformance —Cape Town, Western Cape 7925
- Full-time
ZAF Customer Service Representative NB
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Customer Sales Representatives With Matric
La Granson International —Bellville, Western Cape
- R5 500 - R14 500 a month
- Full-time
Quick Apply
11d
Sales Development Representative
HostBible —Cape Town, Western Cape
- R18 000 - R30 000 a month
- Remote
Quick Apply
ZAF Customer Service Representative MX - Healthcare / Financial
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Customer Service Representative
Sigma Connected Group —Cape Town, Western Cape 7800
- Full-time
Retail Sales Assistant/ Cashier
Matie Shop —Stellenbosch, Western Cape 7600
- R7 000 - R7 001 a month
- Full-time
Quick Apply
12d
Customer Service Representative - Dax Data
Epsidon Technology Holdings —Southern Suburbs, Western Cape
3d
ZAF Customer Service Representative D Nightshift - Sales/Service
Teleperformance —Cape Town, Western Cape 7925
- Full-time

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ZAF Customer Service Representative RL

Teleperformance -
Cape Town, Western Cape 8001

Apply Now

Job Details

Full-time

Full Job Description

Overview:

As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the
highest of quality standards are delivered at all times whilst developing customer loyalty and providing
an exceptional customer experience. They provide outstanding customer care, matching the needs of
the customer to the appropriate products and services.
Customer Service Agents will be expected to meet and exceed Key Performance Indicators and targets
as appropriate for the line of business they support, whilst continually demonstrating the
Teleperformance Mission and our values in every customer interaction. Teleperformance is a Regulated Financial Company operating largely in the BFSI sector.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications:

Main Job Requirements
Education and Specific Training
 Product Training on client accounts (will be provided on appointment)
Work Experience
 6 months of customer service experience, preferably in a contact centre environment
Special Certifications
 None required
Other requirements
 Certain background checks may be required as relevant to the line of business
 If working from home, there will be core requirements covering broadband, technology &
equipment, a

Responsibilities:

 Receives and makes customer contacts through various channels (including but not limited
to voice calls, chat, email, and social media) and provides a first class service representing
Teleperformance and our clients in a professional and polite manner
 Uses a range of customer experience and interpersonal skills to deal with customer queries
delivering an exceptional service in every interaction
 Resolves customer complaints by taking ownership of the situation, utilizing the appropriate
communication channels and internal company/client systems to provide a solution and
acceptable outcome
 Completes any data capture and customer notes logs to a highly accurate level
 Escalates complex customer cases appropriately where required
 Quickly and efficiently identifies customer requirements and proactively delivers solutions
 Applies discretion and delivers timely judgments with the primary goal of resolving the
customer’s problem and ensuring the retention of a satisfied customer
 Embraces training, coaching and development to become a knowledge expert in terms of
the client’s products and services, effectively promoting brand values to customers
 Keeps abreast of any changes to campaign/account information and takes every opportunity
to increase campaign knowledge
 Manages and takes ownership of own performance with the use of Monthly Balanced
Performance Scorecards and applies every effort to meet and exceed Key Performance
Indicators (KPI’s), Sales and Performance targets
 Ensures that a great customer experience is at the heart of everything they deliver
 Constantly looks for possible improvements in the customer experience and raises ideas on
All Ideas Matter platform
 Consistently demonstrates the Teleperformance values of Professionalism, Integrity,
Commitment, Innovation and Respect in every interaction
 Manages own attendance effectively including, holiday entitlement, sickness and lateness
 Adheres to all company and/or industry governance and regulation principles relevant to my
role, including but not limited to the FCA Conduct rules and other regulatory requirements
 Adheres to and maintains own knowledge of all Company Policies, including the GESCP
(Global Enterprise Security, Compliance & Privacy) policies, HR policies, and other policies
communicated with from time to time through the Company’s internal communication
platforms
 Ensures highest levels of data protection, security adherence and prevention of fraud within
own role
 Follows a common sense approach to Health & Safety and ensures all published measures
are followed at all times, and takes proper care and attention for both own health & safety
and that of others
 Conducts themselves in such a manner which embraces diversity and respect for others, and
engages colleagues, managers and work in a positive way
 Other duties as assigned.

Apply Now

Refine Your Search

customer service representative jobs in parow western cape 7500

ZAF Customer Service Representative RL

Customer Service Representative (Logistics)

Entry Level Employment For Matriculants

Client Engagement Adviser 1

ZAF Customer Service Representative DT Nightshift

Customer Service Representative

ZAF Customer Service Representative FA Nightshift

Customer Service Representative

ZAF Customer Service Representative V

ZAF Customer Service Representative LLS

Vehicle Finance | Validations & Payout - Cape Town

ZAF Customer Service Representative DB Nightshift - Sales/Service

ZAF Customer Service Representative NB

Customer Sales Representatives With Matric

Sales Development Representative

ZAF Customer Service Representative MX - Healthcare / Financial

Customer Service Representative

Retail Sales Assistant/ Cashier

Customer Service Representative - Dax Data

ZAF Customer Service Representative D Nightshift - Sales/Service

I want to receive the latest job alert for customer service representative in parow western cape 7500

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