230 Customer support specialist Jobs and Work in Johannesburg, Gp

E-commerce Customer Support Specialist
Hire Hangar —Johannesburg, Gauteng
- Remote
Quick Apply
Customer Support Specialist (AI SaaS Platform)
Hire Overseas —Johannesburg, Gauteng
- Full-time
- Remote
Quick Apply
Customer Service Specialist
Isanti Glass —Germiston, Gauteng 1401
Quick Apply
Claims Support Specialist
Oneplan Underwriting Managers (Pty) Ltd. —Sandton, Gauteng
- Full-time
Technical Support Specialist
Smollan —Johannesburg, Gauteng
- Part-time
1d
Client Support Specialist (Workplaces - B2B)
Clipboard —Johannesburg, Gauteng
- Full-time
- Remote
Billing Specialist
RTT —Johannesburg, Gauteng
Quick Apply
Technical Support Specialist
Eazi Access Rental —Johannesburg, Gauteng
- Full-time
Quick Apply
1d
Client Support & Onboarding Specialist
Infotelligent —Johannesburg, Gauteng
Quick Apply
Quotes Specialist
Merck KGaA —Modderfontein, Gauteng
14d
Recruitment Sourcing Specialist
Hire Overseas —Johannesburg, Gauteng
- Full-time
- Remote
Quick Apply
Medical Billing & Client Support Specialist
Affinity International —Johannesburg, Gauteng
Quick Apply
Level 2 – It Support Specialist & Client Support
1840 & Company —Johannesburg, Gauteng
- Full-time
- Remote
14d
Procurement Specialist
SBV Services (Pty) Ltd. —Houghton Estate, Gauteng
- Full-time
Specialist: Quantitative Analytics
Nedbank —Johannesburg, Gauteng
1h
Legal advisor Litigation
Transnet —Johannesburg, Gauteng
3h
Cyber Security Product Manager
Epsidon Technology Holdings —Johannesburg, Gauteng
3h
AML, CFT, CPF Sanctions and Excon Monitoring Officer
Nedbank —Johannesburg, Gauteng
5h
Account Based Marketing Specialist, MEA
NTT DATA —Johannesburg, Gauteng 2001
- Full-time
6h
Senior Service Sales Specialist - SSA
ABB South Africa (Pty) Ltd. —Johannesburg, Gauteng
Quick Apply
7h

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E-commerce Customer Support Specialist

Hire Hangar
Johannesburg, Gauteng

Quick Apply

Job Details

Full Job Description

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: E-commerce Customer Support Specialist

Location: Remote
Time Zone: US Time Zones (EST–PST)

Role Overview

We are looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams.

Key Responsibilities

Handle customer inquiries related to products, orders, payments, returns, and exchanges
Provide clear, accurate, and empathetic support via email and chat
Maintain detailed ticket documentation and customer records
Collaborate with Operations and Fulfillment teams to resolve issues
Follow established support processes and quality standards
Identify opportunities to improve customer experience and support workflows

Required Qualifications

Experience providing customer support for e-commerce or online retail businesses
Strong written communication and problem-solving skills
Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
Ability to manage multiple tickets and priorities effectively
Customer-first mindset with attention to detail

Preferred Qualifications

Experience working with international customers
Familiarity with CRM or helpdesk systems
Experience contributing to FAQs or help center content

Tools & Technology

Support Platforms: Zendesk, Gorgias, Freshdesk
E-commerce Platforms: Shopify or similar
Collaboration: Slack, Zoom, Google Workspace

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Quick Apply

Refine Your Search

customer support specialist jobs in johannesburg, gp

E-commerce Customer Support Specialist

Customer Support Specialist (AI SaaS Platform)

Customer Service Specialist

Claims Support Specialist

Technical Support Specialist

Client Support Specialist (Workplaces - B2B)

Billing Specialist

Technical Support Specialist

Client Support & Onboarding Specialist

Quotes Specialist

Recruitment Sourcing Specialist

Medical Billing & Client Support Specialist

Level 2 – It Support Specialist & Client Support

Procurement Specialist

Specialist: Quantitative Analytics

Legal advisor Litigation

Cyber Security Product Manager

AML, CFT, CPF Sanctions and Excon Monitoring Officer

Account Based Marketing Specialist, MEA

Senior Service Sales Specialist - SSA

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