T*1. *JOB PURPOSE for Forklifts support specialist
Technical support for customers, field service technicians and workshop staff
2. KEY PERFORMANCE AREA
· Telephonic support & assistance
Ensuring customers & staff receive assistance with technical enquiries and issues
· On Site support
Travel to site to support customers & staff with troubleshooting
Travel to site to support customers & staff with assessments
Travel to site to perform repairs where necessary
· Fault recording
Ensuring that a repository system is developed for fault recording and analysis
3. ORGANISATIONAL STRUCTURE
Operational
4. JOB DESCRIPTION
The Technical Support Specialist is responsible for the following:
AREA/TYPE
Responsibilities
Telephonic support & assistance
- Ensuring customers & staff receive assistance with technical enquiries and issues
On site support
- Travel to site to support customers & staff with troubleshooting
- Travel to site to support customers & staff with assessments
- Travel to site to perform repairs where necessary
Fault recording
- Ensuring that a repository system is developed for fault recording and analysis
Technical improvements
- Make technical recommendations on repairs
- Make technical recommendations for critical spare parts packages
5. SKILLS AND EXPERIENCE REQUIRED – SPECIFIC
5.1 SKILLS
KPA
Skill
1.
1.
1.
1.
5.2 WORK EXPERIENCE
Job
Functional Experience
Years
-
Job Type: Full-time
Work Location: In person
