JOB PURPOSE
Perform investigations and analysis of business ideas, needs and problems, and
create proposals thereof.
RESPONSIBILITIES
Needs Assessment
Uncover emerging issues or needs, identifying potential causes, barriers and key
stakeholders as well as related issues. Liaise with operational, tactical and
support stakeholders to understand business needs, problems and
requirements.
Stakeholder Engagement
Contribute to stakeholder engagement through identifying stakeholders, finding
out their needs/issues/concern and reacting to these by arranging meetings and
events and drafting supporting materials to promote understanding and
commitment. Describe business problems and associated solutions using
industry standards methods, models and formats to display the results in a
manner that is meaningful and accessible by internal customers who commission
the work. Maintain fulfilment relationships and translate discussions between
business and fulfilment areas. Communicate identified improvements to all stakeholders.
Analysis of "As Is" and "To Be"
Document "as is" and "to be" processes and describe the changes required to
migrate to the "to be" capability to record accurately the change
required. Influence discussions about solutions, projects and initiatives based on
the analysis of the relevant business domains.
Business Requirements Identification
Collect business requirements using a variety of methods such as interviews,
document analysis, workshops, and workflow analysis to express the
requirements in terms of target user roles and goals. Identify, measure and
analyse business processes. Define value stream mapping in a specific business
area. Measure process wastes and leakages against benchmark standards.
Implement approved changes to processes.
Feasibility Studies
Conduct feasibility studies from a technological and organisational perspective
and document findings to complete cost-benefit analysis on implementing
changes to business processes, products, or business unit structure.
Documentation and Back up
Create and maintain technical and/or user documentation to a high standard and
back up files to ensure instant recovery if problems occur. Prepare research
reports that outline the results of investigation and analysis, and ad-hoc
commissioned research.
Personal Capability Building
Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching; gain or
maintain external professional accreditation where relevant to improve
performance and fulfill personal potential. Maintain an understanding of relevant
technology, external regulation, and industry best practices through ongoing
education, attending conferences, and reading specialist media.
BEHAVIORAL COMPETENCIES
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information
to effectively solve problems. For example, looks at complex issues from
multiple angles; explores issues to uncover underlying issues and root causes.
sees the main consequences and implications of different options.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear
understanding of the unique needs of different audiences. For example,
disseminates knowledge, insights, and updates in a polished, precise, and
compelling manner. Demonstrates a deep interest in others' comments. Creates
rich documents and reports.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational
goals. For example, outlines clear plans that put actions in a logical sequence;
conveys some time frames. Aligns own work with relevant workgroups. Takes
some steps to reduce bottlenecks and speed up the work.
Optimises Work Processes
Knows the most effective and efficient processes to get things done, with a focus
on continuous improvement. For example, uses metrics and benchmarks to
monitor accuracy and quality. Takes steps to make methods productive and
efficient. Promptly and effectively addresses process breakdowns.
*Action Oriented**
Takes on new opportunities and tough challenges with a sense of urgency, high
energy, and enthusiasm. For example, takes timely action on important or
difficult issues. Identifies and pursues new opportunities that benefit the
organization.
*Drives Results**
Consistently achieves results, even under tough circumstances. For example,
holds self to high standards of performance; sets some challenging goals; wants
to achieve meaningful results; pursues initiatives/efforts to successful completion
and closure. Focuses on key goals, even during setbacks and obstacles.
*Ensures Accountability**
Holds self and others accountable to meet commitments. For example, tracks
performance and strives to remain effective, learning from both successes and
failures. Readily takes on challenges or difficult tasks and has reputation for
delivering on commitments.
Nimble Learning
Learns through experimentation when tackling new problems, using both
successes and failures as learning fodder. For example, swiftly incorporates new
concepts and principles into own expertise; skillfully uses these fresh insights to
solve problems. Shares learning from own mistakes with others.
*Being Resilient**
Rebounds from setbacks and adversity when facing difficult situations. For
example, has excellent composure and professionalism, even in very difficult
situations; acts as a steadying force or role model for others. Skillfully
overcomes obstacles, learns from failures, and uses these lessons to improve
subsequent efforts.
Builds Networks**
Effectively builds formal and informal relationship networks inside and outside
the organization. For example, draws upon own network to gain insight, build
support, and achieve outcomes. Leverages networks to identify industry experts,
explore some best practices, and exchange ideas and knowledge.
Interpersonal Savvy**
Relates openly and comfortably with diverse groups of people. For example,
takes time to build rapport in meetings; speaks about common interests and
priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains
productive relationships with a wide variety of people and from a range of
backgrounds.
Demonstrates Self-Awareness**
Uses a combination of feedback and reflection to gain productive insight into
personal strengths and weaknesses. For example, seeks balanced feedback
from others and is receptive to both positive and constructive views; applies
insights from feedback. Knows own strengths and limits and how own style
impacts others.
Customer Focus**
Builds strong customer relationships and delivers customer-centric solutions. For
example, keeps in contact with customers to ensure problems are resolved, or to
improve customer service. Studies customer feedback and emerging customer
needs and uses these to determine some creative new ideas.
Instills Trust**
Gains the confidence and trust of others through honesty, integrity, and
authenticity. For example, demonstrates integrity, upholding professional codes
of conduct. Instills trust by following through on agreements and commitments
despite competing priorities and by being honest and straightforward.
Manages Conflict**
Handles conflict situations effectively, with a minimum of noise. For example,
seeks out a variety of opinions and options; maintains an open mind; takes steps
to ensure conflict remains constructive; avoids polarized or unilateral decisions;
seeks agreement on critical issues.
Decision Quality**
Makes good and timely decisions that keep the organization moving forward. For
example, knows when to act independently and when to escalate issues.
Integrates various inputs, decision criteria, and trade-offs to make effective
decisions. Typically makes good independent decisions.
Business Insight**
Applies knowledge of business and the marketplace to advance the
organization's goals. For example, clearly understands how own activities relate
to critical business drivers. Monitors business news and market changes for
impact on the business or on own expertise area; uses this to shape decisions.
Self-Development**
Actively seeks new ways to grow and be challenged using both formal and
informal development channels. For example, creates a development plan that
states clear goals and the tactics to achieve them. Gathers information on where
to focus. Makes efforts to apply new skills on the job.
