Job Reference Number: SI-1005
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related
GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.
Main Purpose of the Job
Responsible to collect, deliver and transport guests around the property and to external destinations safely, throughout their stay in the hotel, ensuring that the customers’ experiences remain exceptional, personalized, and worth remembering
Scope and limits of the job
Provide a service to guests visiting the business unit, as well as internal departments
Duties and Responsibilities
Prepared Workstation
- Conduct inspections and identify any issues with regards own workstation appearance/ functioning of vehicle and systems
- Check overall cleanliness of vehicles, parking areas and general Porte cochere area
- Check fuel levels and ensure car is ready to transport guests
- Review the arrival and VIP lists daily and understands special requirements
- Be familiar with the hotel and resort facilities, promotions and activities
- Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
- Co-ordinate the scheduling of maintenance of vehicles when necessary
Transporting services
- Greet all guests when they enter the vehicle; and assist disabled guests as necessary.
- Transport guests safely to any destination in accordance with hotel policies and rules.
- Plan routes to destination
- Co-ordinate and park vehicles of visiting guests and residents
- Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property.
- Log transport to external destinations and file necessary documentation
- Raise charges
- Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
- May be required to collect and deliver other items as requested by management
Customer Engagement
- Be present at the porte cochere and maintain proper decorum at all times.
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
- Interact with guests and provide professional service standards and solutions to questions and enquiries
- Identifies customers and understand their preferences
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
- Explains and upsells hotel facilities, products, reward programme and current promotions
- Assist with answering the telephone at the concierge desk and porte cochere if required
Minimum Qualifications (Education and Experience)
Grade 12
Experience as a driver
Experience in a customer service environment is an advantage
Minimum job- related experience & requirements
- Ability to work shifts that meet operational requirements (including weekends, public holidays and shifts)
- Physically able to stand, drive and lift luggage as per job requirements
- Have an open attitude to perform similar functions to those contained in this document, in alternative outlets due to operational requirements
Accreditation/Registration/Licenses
- Public Drivers Permit (PDP)
- Valid Driver’s License Code 10 with a clean driving record
Core Behavioural competencies- Dealing with Customers
- Problem solving
- Checking
- Collecting information
- Verbally informing
- Team Co-operations
- Patience
- Friendly, presentable individual
- Emotionally stable
- Able to work under pressure
Technical / proficiency competencies
- Hotel Product Knowledge (facilities and activities)
- Knowledge of the area and important landmarks in the area
- Luggage procedures
- English Verbal and Written Communication skills
- Basic PC skills
- Basic knowledge of Opera
- Read directions / map
- Make use of a GPS device
- Driving skills
Note:
The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.
Please note that if you have not been contacted within 14 days after the closing date of this advertisement, please accept that your application was unsuccessful.
Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.
