119 Shift leader Jobs and Work in Cape Town Western Cape 7530

Call Centre Agent (Senior Associate) - Airlines Night Shift
WNS Global Services —Cape Town, Western Cape 7735
- Full-time
Quick Apply
Shift Leader - Stelenbosch
Smart Kitchen Co. —Stellenbosch, Western Cape
- R7 000 - R8 500 a month
- Full-time
Quick Apply
10d
Call Centre Team Leader (Assistant Manager) - Operations Night Shift
WNS Global Services —Cape Town, Western Cape 7700
- Full-time
Quick Apply
8d
Senior Group Manager - Call Centre Operations Night Shift
WNS Global Services —Cape Town, Western Cape
- Full-time
Quick Apply
Shift Leader - Rondebosch
Smart Kitchen Co. —Rondebosch, Western Cape
- R7 000 - R8 500 a month
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Insurance Night Shift
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
Team Leader
Concentrix —Cape Town, Western Cape 8000
- Full-time
1d
Call Centre Head of Operations (Senior Group Manager) - Insurance Night Shift
WNS Global Services —Cape Town, Western Cape 7700
- Full-time
Quick Apply
8d
WE ARE HIRING – JUNIOR MANAGER -Southern Suburbs
Quick Service Health Food Franchise —Cape Town, Western Cape
- R120 000 - R180 000 a year
- Full-time
Quick Apply
8d
Nursery Sowing & Inventory Supervisor
Cultura Fresh —Klapmuts, Western Cape
- R12 000 - R16 000 a month
- Full-time
Quick Apply
8d
Compliance and Onboarding Team Leader
Acacium Group —Cape Town, Western Cape 8000
- R25 666 a month
- Full-time
Quick Apply
23h
Restaurant and Gastropub General Manager
The Dubliner —Cape Town, Western Cape
- R20 000 - R25 000 a month
- Temporary
Quick Apply
1h
First Line Support Consultant (Apps Support, Swedish or Danish Speaking)
Pinewood.AI —Cape Town, Western Cape
- Full-time
Quick Apply
WE ARE HIRING – JUNIOR MANAGER -Cape Town CBD
Quick Service Health Food Franchise —Cape Town, Western Cape
- R120 000 - R180 000 a year
- Full-time
Quick Apply
8d
Duty Manager (Food & Beverage) 5-Star Property
Career Growth, Hospitality Recruitment —Constantia, Western Cape 7806
- R20 000 - R23 000 a year
Quick Apply
Duty Manager - NOAH Restaurant
Charles Hope Apartments —Cape Town, Western Cape
- R20 000 a month
- Full-time
Quick Apply
8d
Team Leader (Call Centre)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Collections Team Leader (Finchoice) COL-003
Weaver Fintech Ltd —Cape Town, Western Cape
1st Line Audit Support (Agent) – South Africa
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Out of Hours Recruitment Consultant
A24 Group —Bellville, Western Cape
- Part-time
Quick Apply

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Call Centre Agent (Senior Associate) - Airlines Night Shift

WNS Global Services -
Cape Town, Western Cape 7735

Quick Apply

Job Details

Full-time

Full Job Description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Step into the fast lane of travel where every call is a new adventure. Join a fun, high-energy environment where you’ll be at the heart of the action, chatting with passengers and travel agents, solving their challenges, and adding a little sunshine to their journey.

As the friendly voice behind the airline, you’ll handle inbound calls like a pro, turning questions into smooth take-offs, turbulence into calm skies and every interaction into a first-class experience. If you love helping people, thinking on your feet, and bringing good vibes to every conversation, this is your boarding call.

What You’ll Be Doing:

Deliver exceptional customer service to passengers by assisting with a wide range of travel-related enquiries, including bookings, changes, upgrades, baggage queries, and general flight information.
Confidently manage and resolve disruptions such as cancellations, delays, rebookings and turning challenging situations into positive customer experiences.
Act as a knowledgeable expert across airline reservation systems and travel platforms, providing proactive support to customers and travel partners.
Use strong communication skills to de-escalate concerns, resolve conflicts, and build trust while delivering a calm and professional service in a fast-paced environment.
Identify and promote additional services and upgrades, using sound judgment to enhance the customer journey while supporting revenue growth.
Accurately capture and maintain passenger information and interaction records to ensure a seamless travel experience.
Take on additional duties as required, contributing to a collaborative, safety-focused, and high-performing airline team.

What You Bring to the Role:

A passion for excellent customer service and creating positive customer experiences.
Strong communication skills, with the ability to actively listen, empathize, and respond effectively.
Solid numerical and analytical abilities to confidently assist with billing-related queries.
Exceptional multitasking skills, including efficient typing and system navigation to address customer needs in real-time.
Previous customer service or call centre experience is a must.

If you thrive in a fast-paced environment and love helping people while solving meaningful problems, this role is the perfect fit.

What Makes the Role Exciting:

Career growth opportunities
Training and development support
Exposure to international clients & systems
Fast-paced, fun team culture

Qualifications

Grade 12 / Matric certificate
At least 1 year of experience in a contact centre environment or 12 months customer service experience (preferably within the airline industry)
International contact centre experience will be advantageous
Strong command of written and spoken English is essential
Must have a clear credit and criminal record

Additional Information

Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
Be part of a team that keeps things running, even on South African public holidays
Our operating sites are based in Century City & Observatory

Quick Apply

Refine Your Search

shift leader jobs in cape town western cape 7530

Call Centre Agent (Senior Associate) - Airlines Night Shift

Shift Leader - Stelenbosch

Call Centre Team Leader (Assistant Manager) - Operations Night Shift

Senior Group Manager - Call Centre Operations Night Shift

Shift Leader - Rondebosch

Call Centre Agent (Senior Associate) - Insurance Night Shift

Team Leader

Call Centre Head of Operations (Senior Group Manager) - Insurance Night Shift

WE ARE HIRING – JUNIOR MANAGER -Southern Suburbs

Nursery Sowing & Inventory Supervisor

Compliance and Onboarding Team Leader

Restaurant and Gastropub General Manager

First Line Support Consultant (Apps Support, Swedish or Danish Speaking)

WE ARE HIRING – JUNIOR MANAGER -Cape Town CBD

Duty Manager (Food & Beverage) 5-Star Property

Duty Manager - NOAH Restaurant

Team Leader (Call Centre)

Collections Team Leader (Finchoice) COL-003

1st Line Audit Support (Agent) – South Africa

Out of Hours Recruitment Consultant

I want to receive the latest job alert for shift leader in cape town western cape 7530

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