168 Online customer service Jobs and Work in Cape Town Western Cape

ZAF Customer Service Representative MQ - Online Casino
Teleperformance —Cape Town, Western Cape 7925
- Full-time
CSR (Customer Service Representative)
TELUS Digital —Maitland, Western Cape
- R7 500 - R8 000 a month
- Full-time
Quick Apply
UK Customer Service Advisor
Concentrix —Cape Town, Western Cape 8000
- R7 526 a month
- Full-time
13d
Financial - Customer Service Advisor
Sigma Connected Group —Cape Town, Western Cape 7800
- Full-time
Receptionist/Admin
Career Start International —Cape Town, Western Cape
- R9 500 - R11 500 a month
- Full-time
Quick Apply
12d
Online Sales Assistant
colorado clothing store —Mitchells Plain, Western Cape 7785
- From R5 000 a month
Quick Apply
Orders Clerk
Deluxe Coffeeworks —Paardeneiland, Western Cape 7405
- R8 000 - R10 000 a month
Quick Apply
Customer Support Specialist
Talent Sam —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Bayside - Cashier
Pedros —Cape Town, Western Cape
Service Ambassador
Virgin Active South Africa (Pty) Ltd —Durbanville, Western Cape
Receptionist
FEDISA Fashion School —Cape Town, Western Cape
- Temporary
Quick Apply
13d
ZAF Sportsbook Host Nightshift
Teleperformance —Cape Town, Western Cape 7925
- Full-time
ZAF Customer Service Representative MZ - Banking/Collections/Financial
Teleperformance —Cape Town, Western Cape
Executive
EXL Service —Cape Town, Western Cape
- Full-time
Receptionist / Administrator (CRM)
VEXEN Technologies —Bellville, Western Cape 7530
- R6 500 - R10 000 a month
- Full-time
Quick Apply
1d
Social media and retail Assistant
Fitness fusion lifestyle —Sea Point, Western Cape
- R35 - R40 an hour
- Part-time
Quick Apply
Collections Trainer
Ascensos —Gardens, Western Cape
- Full-time
Listing and Distribution Admin
Talent Sam —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Customer Service Agent (German Speaking)
Keen —Cape Town, Western Cape
- Full-time
Quick Apply
Insurance Specialist -Sales/Medical
Sigma Connected Group —Cape Town, Western Cape 7925
- Full-time

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ZAF Customer Service Representative MQ - Online Casino

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

You will be responsible for providing excellent customer service across Email & Live Chat contacts, as well as being responsible for reviewing, authenticating, and validating documents to ensure accuracy & compliance. You must be efficient, hard-working and a team player. You will work towards the SLA & KPI targets set by our client, and be receptive to feedback and ongoing change. The successful candidate must be willing to complete all work in a timely manner, and utilise all available resources in order to achieve the metrics set out. Experts are tasked with identifying, managing, and escalating contacts that involve concerning remarks, safer gambling concerns, AML risks, and challenging discussions, including those pertaining to self-harm. They are required to conduct probing conversations to assess individuals' financial, emotional, and physical well-being.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Shortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications:

Key Responsibilities’:

Experience of effectively operating in a fast-paced environment while demonstrating exceptional written skills.
Examine submitted documents for authenticity, accuracy, and completeness.
Demonstrate the behaviours of a role model by managing your own attitudes, behaviours, and performance effectively, whilst consistently demonstrating the Teleperformance values.
Effectively handle difficult consumer conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services.
Maintain awareness of evolving compliance requirements (e.g. GDPR, KYC, AML etc)

Candidate Requirements:

Minimum of 6-12 months experience working within a similiar BPO environment
Strong communication skills, both verbal and written
High attention to detail and accuracy
Good time management and organisational skills.
Problem solving and ability to make the right decision under pressure.
Ability to work independently at points, but also be comfortable in a team environment.
Must be flexible, self-motivated and must be able to adapt to changing circumstances and priorities.
Integrity and discretion in handling sensitive information.
Proven experience of working to targets.
Must be tech savvy. Previous experience of using AI tools, as well as Google software, would be advantageous.

Qualifications

Matric or equivalent- Essential

Additional Benefits:

Transport allowance
Medical Insurance
Provident fund *

Our Environment:

Values based environment where the customer is first
Fast paced environment where attention to detail is of utmost importance
We collectively embrace change and step up to the challenge
Support and guidance is a given - as much as independence is expected

Responsibilities:

Experts will handle inbound contacts related to the following contacts:
- Promotions
- Game Issues
- Mobile updates
- Email updates
- Password issues
- Duplicate accounts
- Fraud
- Account closures
- Account re-open
- Payments
- Verification
- Withdrawals
- Deposits
- Data deletion/Exclusion/SAR
- RTP complaint

Apply Now

Refine Your Search

online customer service jobs in cape town western cape

ZAF Customer Service Representative MQ - Online Casino

CSR (Customer Service Representative)

UK Customer Service Advisor

Financial - Customer Service Advisor

Receptionist/Admin

Online Sales Assistant

Orders Clerk

Customer Support Specialist

Bayside - Cashier

Service Ambassador

Receptionist

ZAF Sportsbook Host Nightshift

ZAF Customer Service Representative MZ - Banking/Collections/Financial

Executive

Receptionist / Administrator (CRM)

Social media and retail Assistant

Collections Trainer

Listing and Distribution Admin

Customer Service Agent (German Speaking)

Insurance Specialist -Sales/Medical

I want to receive the latest job alert for online customer service in cape town western cape

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