24 Vacancy no experience required training provided Jobs and Work in Cape Town, Western Cape

ZAF Customer Service Representative RL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
- Remote
Retail Store Assistant ( Matriculants )
Conquerors Marketing —Cape Town, Western Cape
- R1 100 - R2 500 a week
- Full-time
Quick Apply
Web Development Quality Assurance (QA) Specialist
Growmodo GmbH —Cape Town, Western Cape
- Full-time
- Remote
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Service Desk Systems Technician L2
Stowe Holdings (PTY) LTD —Cape Town, Western Cape
- R8 000 - R10 000 a month
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8d
Junior Customer Operations Coordinator
M&S Logistics —Cape Town, Western Cape 7530
- Full-time
- Remote
Quick Apply
Sales Consultant
DEBT SOLUTIONS CO —Claremont, Western Cape
- From R5 000 a month
- Full-time
Quick Apply
10d
Debt Review Agent
Debtlite Solutions —Claremont, Western Cape
- R3 500 - R15 000 a month
Quick Apply
Asisstant Manager
Telkom Express Feathercom —Mitchells Plain, Western Cape
- R7 500 - R8 500 a month
- Full-time
Quick Apply
Guest Relations Manager- Cape Town Marriott Hotel Crystal Tower
Marriott International, Inc —Cape Town, Western Cape 7441
- Full-time
Continuous Improvement Intern
Pyrotechnical Marketing (Pty) Ltd —Cape Town, Western Cape
- Internship
Quick Apply
13d
Store Assistant Manager - ARC V&A
Prestige Cosmetics Group —Cape Town, Western Cape
Administrator - Corporate Services
Apex Group —Cape Town, Western Cape
- Full-time
Entry-Level Sales Representative
Conquerors Marketing —Cape Town, Western Cape
- R2 500 - R4 000 a week
- Full-time
Quick Apply
9d
Temporary Social Work Supervisor
The Haven Night Shelter Welfare Organisation —Cape Town, Western Cape
- R21 000 a month
- Temporary
Quick Apply
Entry-Level Sales Representatives
Dauntless Dynasty Marketing (Pty) Ltd. —Cape Town, Western Cape
- R1 750 - R3 000 a week
- Full-time
Quick Apply
11d
Driver
Kazin Trading —Bloubergstrand, Western Cape
- R7 000 - R8 000 a month
- Full-time
Quick Apply
4d
Live Studio Presenter
LulaBet —Cape Town, Western Cape 8000
- Full-time
Quick Apply
Veterinary Nurse
SANCCOB —Cape Town, Western Cape
- Part-time
Director, Global Employment Services
Boldr —Cape Town, Western Cape
- Full-time
Quick Apply
Companion/Facilitator for 18-year-old with Cerebral Palsy
NDC Facilitation Academy —Durbanville, Western Cape
- Full-time
Quick Apply
6d

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ZAF Customer Service Representative RL

Teleperformance -
Cape Town, Western Cape 8001

Apply Now

Job Details

Full-time

Full Job Description

Overview:

As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the
highest of quality standards are delivered at all times whilst developing customer loyalty and providing
an exceptional customer experience. They provide outstanding customer care, matching the needs of
the customer to the appropriate products and services.
Customer Service Agents will be expected to meet and exceed Key Performance Indicators and targets
as appropriate for the line of business they support, whilst continually demonstrating the
Teleperformance Mission and our values in every customer interaction. Teleperformance is a Regulated Financial Company operating largely in the BFSI sector.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications:

Main Job Requirements
Education and Specific Training
 Product Training on client accounts (will be provided on appointment)
Work Experience
 6 months of customer service experience, preferably in a contact centre environment
Special Certifications
 None required
Other requirements
 Certain background checks may be required as relevant to the line of business
 If working from home, there will be core requirements covering broadband, technology &
equipment, a

Responsibilities:

 Receives and makes customer contacts through various channels (including but not limited
to voice calls, chat, email, and social media) and provides a first class service representing
Teleperformance and our clients in a professional and polite manner
 Uses a range of customer experience and interpersonal skills to deal with customer queries
delivering an exceptional service in every interaction
 Resolves customer complaints by taking ownership of the situation, utilizing the appropriate
communication channels and internal company/client systems to provide a solution and
acceptable outcome
 Completes any data capture and customer notes logs to a highly accurate level
 Escalates complex customer cases appropriately where required
 Quickly and efficiently identifies customer requirements and proactively delivers solutions
 Applies discretion and delivers timely judgments with the primary goal of resolving the
customer’s problem and ensuring the retention of a satisfied customer
 Embraces training, coaching and development to become a knowledge expert in terms of
the client’s products and services, effectively promoting brand values to customers
 Keeps abreast of any changes to campaign/account information and takes every opportunity
to increase campaign knowledge
 Manages and takes ownership of own performance with the use of Monthly Balanced
Performance Scorecards and applies every effort to meet and exceed Key Performance
Indicators (KPI’s), Sales and Performance targets
 Ensures that a great customer experience is at the heart of everything they deliver
 Constantly looks for possible improvements in the customer experience and raises ideas on
All Ideas Matter platform
 Consistently demonstrates the Teleperformance values of Professionalism, Integrity,
Commitment, Innovation and Respect in every interaction
 Manages own attendance effectively including, holiday entitlement, sickness and lateness
 Adheres to all company and/or industry governance and regulation principles relevant to my
role, including but not limited to the FCA Conduct rules and other regulatory requirements
 Adheres to and maintains own knowledge of all Company Policies, including the GESCP
(Global Enterprise Security, Compliance & Privacy) policies, HR policies, and other policies
communicated with from time to time through the Company’s internal communication
platforms
 Ensures highest levels of data protection, security adherence and prevention of fraud within
own role
 Follows a common sense approach to Health & Safety and ensures all published measures
are followed at all times, and takes proper care and attention for both own health & safety
and that of others
 Conducts themselves in such a manner which embraces diversity and respect for others, and
engages colleagues, managers and work in a positive way
 Other duties as assigned.

Apply Now

Refine Your Search

vacancy no experience required training provided jobs in cape town, western cape

ZAF Customer Service Representative RL

Retail Store Assistant ( Matriculants )

Web Development Quality Assurance (QA) Specialist

Service Desk Systems Technician L2

Junior Customer Operations Coordinator

Sales Consultant

Debt Review Agent

Asisstant Manager

Guest Relations Manager- Cape Town Marriott Hotel Crystal Tower

Continuous Improvement Intern

Store Assistant Manager - ARC V&A

Administrator - Corporate Services

Entry-Level Sales Representative

Temporary Social Work Supervisor

Entry-Level Sales Representatives

Driver

Live Studio Presenter

Veterinary Nurse

Director, Global Employment Services

Companion/Facilitator for 18-year-old with Cerebral Palsy

I want to receive the latest job alert for vacancy no experience required training provided in cape town, western cape

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