43 technical call centre Jobs and Work in cape town, wc

1st Line Technical Support - Digital Industry
Global Resource Connect Limited —Cape Town, Western Cape 8001
- R10 000 - R13 000 a month
- Full-time
Quick Apply
2d
First Line Support Consultant (Finance Apps Support) - Cape Town, South Africa
Pinewood.AI —Cape Town, Western Cape
- Full-time
Quick Apply
Inbound Call Centre Agent - Ecommerce
Truworths —Cape Town, Western Cape
7d
Technical Support Agent
Keen —Cape Town, Western Cape
- R196 200 a year
- Full-time
Quick Apply
Incident Analyst
Stowe Holdings (PTY) LTD —Goodwood, Western Cape
- Up to R9 500 a month
- Full-time
Quick Apply
13h
Contact Centre Line 1 Agent - Cape Town
Fidelity Services Group —Cape Town, Western Cape
E-Commerce Customer Support Advocate
Keen —Cape Town, Western Cape
- R196 200 a year
- Full-time
Quick Apply
Customer Service Representative - Utilities
Foundever —Cape Town, Western Cape
Temp Reception & Office Administrator
Raizcorp —Cape Town, Western Cape
- R240 000 a year
Tech Help Engineer - Level 2
Travelopia —Cape Town, Western Cape 8001
- R400 000 - R660 000 a year
- Full-time
Quick Apply
(Physical) Security Specialist Intern, Data Centre Security
Amazon Data Services South Africa (Pty) Ltd - E35 —Cape Town, Western Cape
- Full-time
14d
2nd Line IT Support Engineer
Babble Cloud —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
2d
Executive
EXL Service —Cape Town, Western Cape
- Full-time
9d
Conversions Agent
Start Stream (PTY) Ltd —Cape Town, Western Cape
- Full-time
Quick Apply
ZAF Customer Service Representative MB - Insurance/Banking/Financial
Teleperformance —Cape Town, Western Cape 8001
- Full-time
Fleet Administrator
Fidelity Services Group —Cape Town, Western Cape
Operations Supervisor (885)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Support Engineer L2
Babble Cloud —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Security Operations Centre Analyst
Sabio Group —Cape Town, Western Cape
- Full-time
Quick Apply
Site Agent
Faircape —Southern Suburbs, Western Cape
- Remote
4d

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1st Line Technical Support - Digital Industry

Global Resource Connect Limited
Cape Town, Western Cape 8001

Quick Apply

Job Details

Permanent | Full-time
R10 000 - R13 000 a month
2 days ago

Full Job Description

1st Line Technical Support

About Us:

1. JOB DETAILS

a. Job Title: E-Sign Technical Support Officer

b. Reports to: Company Directors

c. Unit/Department: Technical support

d. Location: E-Sign headquarters / home

2. MAIN JOB PURPOSE

- Liaise with clients and respond to queries

- Record client faults/issues, and try to replicate and locate issues.

- Propose corrective and preventative actions in response to none conformances

- Present these to development team.

- Work on both the E-Sign and i-Comply platforms

- Work on E-Sign ‘front end’ in conjunction with development team

3. JOB DIMENSIONS

As the jobholder you will be required to work as a member of the E-Sign customer service and tech support team team. As part of that team, you will be expected to perform a range of routine tasks in respect of working exclusively for customers of E-Sign to provide support and information about the service.

There is a part-time position, though consideration will be given to for additional hours if the company requires so.

You will be expected to have problem solving skills that will allow you to make judgements and decisions about job related situations. You will be required to communicate information to colleagues, some of which may be related to other organisational activities, and if necessary to other organisations if deemed appropriate.

4. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Numeracy, literacy and computer skills are essential requirements of the job. In order to carry out the job sufficiently and successfully the job holder will require a level of knowledge and understanding of routine and non-routine procedures related to the work expected. To achieve this you will undergo a period of in-house training. Additional skills will be acquired by experience.

5. CORE VALUES

As a Technical support team member dealing with sensitive (client related) information the importance and value of personal honesty and integrity as a commitment to customer service and confidentiality will be recognised.

In contributing to the provision of a the customer support service, you will understand the requirement to continuously develop appropriate skills and accumulate relevant knowledge whether by formal or in-house training or your own research as required.

CORE BEHAVIOURS AND SKILLS

In order to work effectively in the role the job holder must be able to demonstrate a number of attributes. These abilities will include:

- to become an integral member of a team providing a quality service

- to communicate clearly and effectively whether orally, graphically or electronically

- to work independently when and as directed by Management

- to plan the designated workload

- to work with precision and follow accurately the documented standard operating procedures where required

- to demonstrate relevant tasks to others as appropriate

- to contribute actively towards the improvement of service quality by participation in relevant discussions with other team members

- to remain competent in technical knowledge to support the sales and marketing proposition and to support the customers as required

- to gain new knowledge through experience and participation in relevant training schemes

- to participate actively in the departmental appraisal scheme

- to take account of changes in service delivery by demonstrating a flexible approach to work

Job Types: Full-time, Permanent

Pay: R10 000,00 - R13 000,00 per month

Experience:

Tech Support: 3 years (Required)
Call Centre: 2 years (Preferred)

Language:

Professional English Accent due to Uk Client Campaign (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical call centre jobs in cape town, wc

1st Line Technical Support - Digital Industry

First Line Support Consultant (Finance Apps Support) - Cape Town, South Africa

Inbound Call Centre Agent - Ecommerce

Technical Support Agent

Incident Analyst

Contact Centre Line 1 Agent - Cape Town

E-Commerce Customer Support Advocate

Customer Service Representative - Utilities

Temp Reception & Office Administrator

Tech Help Engineer - Level 2

(Physical) Security Specialist Intern, Data Centre Security

2nd Line IT Support Engineer

Executive

Conversions Agent

ZAF Customer Service Representative MB - Insurance/Banking/Financial

Fleet Administrator

Operations Supervisor (885)

Support Engineer L2

Security Operations Centre Analyst

Site Agent

I want to receive the latest job alert for technical call centre in cape town, wc

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