We are looking for a motivated and results-driven Team Leader to lead a team of up to 15 outbound sales and lead generation agents.
Key Responsibilities
- Manage daily team performance and ensure KPIs and campaign targets are achieved.
- Coach, motivate, and support agents to improve productivity and performance.
- Monitor calls for quality and compliance and provide constructive feedback.
- Track call volumes, conversions, and individual performance.
- Provide team training and regular performance reports.
- Identify underperformance and implement appropriate improvement plans.
- Create team incentives and find new ways to improve productivity.
- Escalate and follow through on data, technical, QA, or campaign issues.
- Assist with basic administration and other duties as required.
Essential Experience
- Outbound call centre experience.
- Lead generation, outbound sales, and B2B experience.
- Previous team leadership or supervisory experience.
- Experience with Salesforce or a similar CRM.
- Strong time-management and organisational skills.
- Proven ability to improve productivity and achieve targets.
- Good IT knowledge is advantageous.
Essential Skills & Qualities
- Excellent phone manner and communication skills.
- Strong relationship-building and interpersonal skills.
- Target-driven, resilient, and motivated.
- Excellent written and verbal English.
- Able to work effectively under pressure.
- Proactive, positive, and able to use initiative.
- Strong coaching and leadership abilities.
Team size: Up to 15 agents
Daily individual points target for bonus: 12
If you're a positive, driven leader who enjoys developing people and achieving results, we'd love to hear from you!
Pay: R15 000,00 - R20 000,00 per month
Experience:
- sales: 1 year (Preferred)
Work Location: In person
