100 Reservations Jobs and Work

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SleepOver ZA —Bryanston, Gauteng
- Full-time
Quick Apply
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14d
Reservationist
The Capital Hotels and Apartments —Johannesburg, Gauteng 2196
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Travel Reservations Supervisor / Ticketing Supervisor
Red Deer Global Inc —Cape Town, Western Cape 8005
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Red Deer Global Inc —Cape Town, Western Cape 8005
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Guesthouse Administrator
LND GUEST HOUSE —Bloubergstrand, Western Cape 7441
- R6 000 - R7 000 a month
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11h
Channel Administrator
The Capital Hotels and Apartments —Sandton, Gauteng 2196
- R20 000 - R25 000 a month
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INTERNATIONAL RESERVATIONS SUPERVISOR
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Central Reservations Consultant

SleepOver ZA
Bryanston, Gauteng

Quick Apply

Job Details

Permanent | Full-time
11 days ago

Full Job Description

SleepOver is looking for a Central Reservations Consultant to join our growing Head Office team in Bryanston.

As a proudly South African hospitality brand, SleepOver is redefining affordable accommodation by delivering comfortable stays and exceptional service across our growing national footprint. With 13 properties and expanding across South Africa and internationally, we are looking for a passionate, organised, and guest-focused individual to support our Central Reservations function.

This role is ideal for someone who thrives in a fast-paced hospitality environment, has strong attention to detail, and enjoys creating seamless guest experiences from the very first interaction.

Main Purpose of the Role

The purpose of this role is to manage reservations efficiently across multiple SleepOver properties, ensuring booking accuracy, excellent guest communication, and operational excellence. The successful candidate will play a key role in maximising occupancy, maintaining accurate reservation records, and supporting revenue generation through effective booking management and guest engagement.

Key Responsibilities

Handle all reservation enquiries via telephone, email, WhatsApp, and online booking platforms in a prompt and professional manner
Assist guests with accommodation bookings, special requests, and general property information
Manage reservations across multiple SleepOver properties, ensuring all booking details are captured accurately and updated timeously
Coordinate with Site Managers, Regional Managers, and reception teams to ensure smooth guest communication and operational efficiency
Follow up on:
Provisional bookings
Outstanding quotations and invoices
Abandoned calls
No-shows and booking amendments
Monitor room availability and rates to maximise occupancy and revenue opportunities
Conduct regular rate checks on Semper, SiteMinder, Profitroom and OTA’s to ensure bookings and rates are pulling through correctly
Ensure reservations reflect the correct market segment, source, and rate codes
Process payments and maintain guest billing records with a high level of accuracy and confidentiality
Support group bookings and special accommodation requests where required
Promote direct bookings and the Semper Experience Advantage, helping guests unlock added booking benefits and value

Minimum Requirements

✔ Matric (Grade 12)
✔ Hospitality Diploma or equivalent qualification advantageous
✔ 1–3 years’ experience in hotel reservations, hospitality, front office, or a central reservations environment
✔ Strong English communication skills and professional telephone etiquette
✔ Strong Microsoft Office skills (especially Excel)
✔ Experience with hotel reservation system/PMS (Semper)
✔ Knowledge of OTAs, SiteMinder, and Profitroom will be advantageous
✔ Strong organisational, administrative, and problem-solving skills
✔ High attention to detail and ability to work under pressure
✔ Professional, presentable, and guest-service driven
✔ Ability to work both independently and as part of a team

Why Join SleepOver?

Join a dynamic and growing hospitality group where people matter, opportunities for growth exist, and great guest experiences are at the heart of what we do.

Location: Head Office, Bryanston, Johannesburg

Work Location: In person

Quick Apply

Refine Your Search

reservations jobs

Central Reservations Consultant

GRO/Receptionist

Reservations Consultant

Receptionist

Travel Consultant

Reservationist

Coordinator: Front Office

Receptionist

Receptionist

Reservation Manager

Host/Hostess

Assistant Meetings & Events Manager

Hotel Receptionist

Restaurant Hostess

Travel Reservations Supervisor / Ticketing Supervisor

Amadeus Travel Reservations Supervisor / Ticketing Supervisor

Amadeus Travel Ticketing / Reservation Agent

Guesthouse Administrator

Channel Administrator

INTERNATIONAL RESERVATIONS SUPERVISOR

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