We are seeking a friendly and customer-focused Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for guests, providing excellent service and ensuring a smooth check-in and check-out process. You will assist with reservations, respond to guest inquiries, and handle administrative tasks in a professional manner.
Key Responsibilities:
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Greet and welcome guests upon arrival with a warm and friendly attitude
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Manage check-in and check-out processes efficiently
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Handle guest inquiries, provide information about hotel services and local attractions
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Process reservations and cancellations accurately
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Manage phone calls and direct them to the appropriate departments
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Handle guest complaints or requests and escalate as necessary
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Maintain accurate records of bookings and guest details
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Ensure the reception area is tidy and presentable at all times
Qualifications:
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Previous experience as a receptionist or in customer service is a plus
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Strong communication and interpersonal skills
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Excellent organizational skills and attention to detail
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Ability to handle multiple tasks and work under pressure
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Proficient in using hotel management software and MS Office
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A customer-oriented approach with a professional attitude
Benefits:
Visa
Housing
Ticketing
Transportation
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