1083 Technical support Jobs and Work in Johannesburg Gauteng

Technical Support Consultant
Afrihost Home Connect —Johannesburg, Gauteng
- Full-time
Quick Apply
2d
Lead Technical Support
Zinia —Paulshof, Gauteng
- R45 000 - R65 000 a month
Quick Apply
10d
Assembler – Production
Fermel —Alberton, Gauteng
IT Support Engineer
Bagotsi Ba Merafe Holdings PTY (LTD) —Johannesburg, Gauteng
- R15 000 - R22 000 a month
Quick Apply
Gaming Centre Assistant [Weekends - Saturday & Sunday]
Ultimate Esports Tournaments (Pty) Ltd —Kempton Park, Gauteng 1619
- R70 - R100 an hour
- Part-time
Quick Apply
Creditors Clerk
Cartoon Candy —Meadowdale, Gauteng
- Up to R12 000 a month
Quick Apply
Client support
Afrihost —Rivonia, Gauteng
- Full-time
IT Graduate
Ann Swann Personnel Services —Boksburg, Gauteng
Receptionist
Trafigura —Johannesburg, Gauteng
- Full-time
IT Desktop Support Technician
Prime Meridian Direct —Johannesburg, Gauteng
Procurement Clerk
Cartoon Candy —Elandsfontein, Gauteng
- Up to R12 000 a month
Quick Apply
Technical Support Engineer
iOCO —Johannesburg, Gauteng
3d
Technical Support Manager
Aggreko —Kempton Park, Gauteng 1619
- Full-time
9d
IT Operations Support (EMEA)
team5pm —Johannesburg, Gauteng
- Full-time
- Remote
Quick Apply
Membership Sales Assistant
The Developers Club —Johannesburg, Gauteng
- R14 000 - R14 100 a month
- Full-time
- Remote
Quick Apply
IT Support - Progamme
Alpla Packaging Pty Ltd —Johannesburg, Gauteng
- Part-time
8d
Technician
1Track —Johannesburg, Gauteng
Quick Apply
Contact Centre Agent
Tic Tac Sports Betting —Bedfordview, Gauteng 2007
- R8 000 a month
- Full-time
Quick Apply
Support Consultant
Surtech —Johannesburg, Gauteng
Quick Apply
Operations Administrator
Zinia —Paulshof, Gauteng
- R15 000 - R25 000 a month
Quick Apply

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Technical Support Consultant

Afrihost Home Connect
Johannesburg, Gauteng

Quick Apply

Job Details

Full-time
2 days ago

Full Job Description

Home-Connect, a Fourways based Internet Service Provider specializing in the Fibre to the Home, is looking to hire a Technical Support Consultant, with strong knowledge of 1st Line Remote Desktop and Telephone Support of Broadband technology, with experienced knowledge of the internet & IT networking to join our customer-focused team.

The incumbent will be responsible for all technical support calls, tickets, and inquiries whilst exceeding customer service expectations and taking personal ownership for end-to-end technical support, diagnostics, fault management and service restoration for all client services. This role is a consultative 1st line technical support role, where you will be dealing with home users and might be required to assist with router Installations at the client’s home.

Primary Responsibilities

Provide efficient and effective technical support to Home-Connect clients at all times.
Deal with first-line support for desktop, laptop, network, server, Wi-Fi, and internet-related issues.
Assist clients remotely with connectivity issues and, where required, also assist on-site with client connections.
Proactively monitor and report on network and system outages.
Troubleshoot, diagnose, and resolve networking technology support queries as well as other third-party faults.

Client & Ticket Management

Prioritize and manage open and pending tickets effectively and timeously using the online ticketing system.
Respond to clients and tickets logged within stipulated Service Level Agreements (SLAs), if applicable.
Respond and communicate professionally to clients via all communication tools provided (Phone, Ticketing System, SMS systems, etc.).
Identifying, reporting trends with client queries and escalating to the IT Team Lead and/or management for resolution recommendations.
Escalate issues to management in a timeous fashion.

Setup and Coordination

Configure routers for FTTH after installations
Coordinate with external and third-party suppliers/providers to resolve any client issues.
Log all client queries with suppliers using the respective processes and support ticketing system(s).

Operations and Documentation

Follow processes and written instructions to resolve a fault or set up/update a new solution.
Take responsibility for keeping Home-Connect computers, network equipment, and other machinery operational, safe, clean, and secure at all times.
Assist in creating, updating, and documenting problem resolutions.
Adhere to Home-Connect policies, processes, and procedures.

Availability and Professionalism

Available to perform after-hours and Standby technical support as and when required.
Establish a good working relationship with colleagues, clients, suppliers, and other professionals.

Quick Apply

Refine Your Search

technical support jobs in johannesburg gauteng

Technical Support Consultant

Lead Technical Support

Assembler – Production

IT Support Engineer

Gaming Centre Assistant [Weekends - Saturday & Sunday]

Creditors Clerk

Client support

IT Graduate

Receptionist

IT Desktop Support Technician

Procurement Clerk

Technical Support Engineer

Technical Support Manager

IT Operations Support (EMEA)

Membership Sales Assistant

IT Support - Progamme

Technician

Contact Centre Agent

Support Consultant

Operations Administrator

I want to receive the latest job alert for technical support in johannesburg gauteng

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Primary Responsibilities

Client & Ticket Management

Setup and Coordination

Operations and Documentation

Availability and Professionalism

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