· Assist in scheduling and hosting events and tournaments
· Assist players in understanding game mechanics and features
· Assist with stock-take and update of stock reports
· Coordinate with marketing team for promotional campaigns and updates
· Ensure cleanliness of venue and equipment
· Gather and relay player feedback to Management
· Mediate conflicts between players and enforce community standards
· Meet and greet new customers
· Monitor and report in-game activity for compliance with community guidelines
· Offer guidance and support during game onboarding processes for new players
· Operate booking system
· Provide in-game support and troubleshooting for technical issues
· Provide personalized game recommendations based on player preferences
· Respond to player inquiries
· Sell merchandise and refreshments to customers
· Track, analyze and interpret player engagement metrics and report findings
· Update and manage game knowledge-base, gaming trends, mechanics and FAQs
Pay: R70,00 - R100,00 per hour
Application Question(s):
- Do you have your own reliable transport?
Experience:
- gaming customer-care: 3 years (Required)
Language:
Location:
- Kempton Park, Gauteng 1619 (Required)
Work Location: In person
