357 Technical support specialist Jobs and Work in Gauteng

TECHNICAL SUPPORT SPECIALIST
Smollan —Gauteng
- Part-time
(992) Applications Technical Support Specialist x2 - BSTD
South African Reserve Bank —Pretoria, Gauteng
- Full-time
12d
Parts Technical Support Specialist
BAIC Automobile SA —Johannesburg, Gauteng
- Full-time
Quick Apply
2d
Technical Specialist
FirstRand —Johannesburg, Gauteng
- Full-time
5d
Technical Repair Specialist - Absen
Epsidon Technology Holdings —Pretoria, Gauteng
Procurement Specialist
BDO South Africa —Gauteng
- Full-time
IT Specialist
MacMillan Consulting —Gauteng
- Part-time
- Remote
Application Specialist
BDO South Africa —Gauteng
- Full-time
Customer Support Specialist (AI SaaS Platform)
Hire Overseas —Pretoria, Gauteng
- Full-time
- Remote
Quick Apply
HubSpot Support Specialist
Wilderness —Johannesburg, Gauteng
5d
GIS Specialist III
AECOM —Centurion, Gauteng
- Full-time
- Remote
ESG Specialist
AVBOB —Centurion, Gauteng
- Full-time
SAf Technical Specialist
SMEC —Johannesburg, Gauteng
- Full-time
Technical Support Manager
Aggreko —Kempton Park, Gauteng 1619
- Full-time
9d
GIS Specialist II
AECOM —Centurion, Gauteng
- Full-time
Financial Modeller
SolarAfrica Energy Pty Ltd —Irene, Gauteng
- Full-time
Quick Apply
19h
Commissions Administrator
1 Life Insurance —Gauteng
- Full-time
20h
AssureCloud Sector Manager, Midrand
SafetySA —Midrand, Gauteng
- Full-time
20h
2085 - Fleet Account Specialist - Bureau
Ctrack —Centurion, Gauteng
- Full-time
Quick Apply
21h
MIS Specialist
Nedbank —Johannesburg, Gauteng
22h

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TECHNICAL SUPPORT SPECIALIST

Smollan -
Gauteng

Apply Now

Job Details

Part-time

Full Job Description

We are on the lookout for a Technical Support Specialist to provide frontline technical support and troubleshooting for digital platforms and tools used targeted users.
This role effectively supports STANLIB’s digital platform and investment offering through resolving queries and maintaining superlative user-experience on proprietary digital platforms. The position is based in Gauteng.

As a Technical Support Specialist, you will be responsible for:

Provide timely support and troubleshooting via phone, email, chat for technical issues experienced by
platform users.
Strong diagnostic and problem-solving skills
Strong attention to detail and process orientation.
Prioritize and escalate complex technical problems to appropriate teams.
Maintain high first-call resolution rates and user satisfaction levels.
Excellent written and verbal communication abilities.
Customer service orientation with ability to translate technical issues for non-technical users.
Build positive engagements with users and creates opportunities for exceptional service delivery.
Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance
with set policy, procedures, and standards.
Continuous learning mindset to keep updated on latest platforms and features.
Contribute ideas to simplify and enhance the user experience on digital platforms.
Continuously update knowledge base, user guides, FAQs, and support documents.
Collaborate with business and technology teams on new feature rollouts and version upgrades.
Investigate root causes and provide recommendations to technical challenges.
Assist platform users with navigational requirements.
Train internal teams on digital best practices to troubleshoot problems.
Provide support for any additional requirements to fulfil operational requirements as the business
evolves.

3+ years’ experience in end-user technical support role, preferably in Financial Services.
Previous experience in investment products and working on investment platforms.
Working knowledge of core technologies like web, mobile, APIs, cloud platforms will be advantageous.
Knowledge of investment products such as investment funds, structured products, asset classes (Desirable).
Previous experience working on investment platforms.
Contact centre experience an advantage.

Qualification Type: Certificate in Business/Finance/Consumer Behaviour
Bachelor’s degree in Investments/Finance/Consumer Behaviour (Desirable)
Academic Type: Business, Commerce and Management Studies
Academic Sub-Type: Generic Management
NQF: NQF Level 05

Apply Now

Refine Your Search

technical support specialist jobs in gauteng

TECHNICAL SUPPORT SPECIALIST

(992) Applications Technical Support Specialist x2 - BSTD

Parts Technical Support Specialist

Technical Specialist

Technical Repair Specialist - Absen

Procurement Specialist

IT Specialist

Application Specialist

Customer Support Specialist (AI SaaS Platform)

HubSpot Support Specialist

GIS Specialist III

ESG Specialist

SAf Technical Specialist

Technical Support Manager

GIS Specialist II

Financial Modeller

Commissions Administrator

AssureCloud Sector Manager, Midrand

2085 - Fleet Account Specialist - Bureau

MIS Specialist

I want to receive the latest job alert for technical support specialist in gauteng

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