Primary Purpose of the Job
The Application Specialist is responsible for the administration, support, and continuous improvement of enterprise business applications, with a primary focus on
focus on Microsoft SharePoint and related Microsoft 365 services. The role acts as a bridge between business users and technical teams, ensuring applications are stable, secure, and aligned with business requirements.
Main Duties and Responsibilities
- Application Support & Operations
- Provide 2nd and 3rd line support for business applications, including SharePoint Online.
- Troubleshoot incidents, perform root-cause analysis, and resolve application issues.
- Monitor application performance and availability.
- Manage application upgrades, patches, and enhancements
- Maintain application documentation, support procedures, and configuration records.
SharePoint & D365
- Administer and support SharePoint Online, including:
- Site collections and site provisioning
- Permissions, security groups and access controls
- Document libraries, metadata, content types, and workflows
- Design and maintain SharePoint sites for:
- Document Management
- Team Collaboration
- Business Process enablement
- Support integration with:
- Microsoft Teams
- OneDrive
- Power Automate
- Power Apps.
- Ensure adherence to governance, data retention, compliance and information architecture standards.
Business Engagement and Change Enablement
- Engage business stakeholders to gather and document application requirements.
- Translate business needs into application solutions or enhancements.
- Assist with user acceptance testing (UAT) and deployment activities.
- Provide user training, guidance, and application documentation.
- Participate in application-related projects, including implementations and migrations.
- Support change management and release activities.
- Identify opportunities to improve application performance, usability, and automation
- Collaborate with developers and technical teams on custom or in-house solutions.
