1357 System support Jobs and Work in Gauteng

Senior Customer Support / Customer Experience Manager (E-commerce)
Hire Hangar —Johannesburg, Gauteng
- Remote
Quick Apply
Administrator
Cyber Ads —Benoni, Gauteng
- R5 300 - R7 000 a month
- Full-time
Quick Apply
14d
Stock Controller
THE Pretoria Hotel —Pretoria, Gauteng
- R9 000 - R13 000 a month
- Full-time
Quick Apply
Booking Clerk
Jasper Computers —Benoni, Gauteng
- R5 000 - R8 000 a month
- Full-time
Quick Apply
14d
IT Technician
Ergasia Placements —Pretoria, Gauteng
NETWORK & IT SUPPORT FIELD TECHNICIAN
Service Systems South Africa (Pty) Ltd —Gauteng, Gauteng
- R15 000 - R25 000 a month
Quick Apply
14d
Client support
Afrihost —Rivonia, Gauteng
- Full-time
Admin Clerk
Route Management —Wadeville, Gauteng
- R8 000 - R15 000 a month
Quick Apply
TRAINEE
Integrated Global Services —Johannesburg, Gauteng 2042
- R68 - R120 an hour
- Full-time
Quick Apply
6d
Desktop Support Technician (P10) (Information and Communication Systems: Campus IT Support) (Re-advert)
University of Johannesburg —Gauteng
9d
Receptionist
CARtime SA —Edenvale, Gauteng
- R8 000 - R12 000 a month
- Full-time
Quick Apply
14d
Gaming Centre Assistant [Weekends - Saturday & Sunday]
Ultimate Esports Tournaments (Pty) Ltd —Kempton Park, Gauteng 1619
- R70 - R100 an hour
- Part-time
Quick Apply
(992) Applications Technical Support Specialist x2 - BSTD
South African Reserve Bank —Pretoria, Gauteng
- Full-time
13d
IT Operations Support (EMEA)
team5pm —Johannesburg, Gauteng
- Full-time
- Remote
Quick Apply
Human Resources Officer
THE Pretoria Hotel —Pretoria, Gauteng
- R20 000 - R26 000 a month
- Full-time
Quick Apply
Operations & Transactions Assistant
Group Careers —Johannesburg, Gauteng
- R12 000 - R13 000 a month
- Full-time
- Remote
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13d
IT Support Technician
World Of Domains —Kempton Park, Gauteng
Quick Apply
7d
Lead Technical Support
Zinia —Paulshof, Gauteng
- R45 000 - R65 000 a month
Quick Apply
12d
Technician
SGS —City of Tshwane, Gauteng
- Full-time
Quick Apply
UAT Tester
Clinigen —Pretoria, Gauteng
- Full-time
Quick Apply

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Senior Customer Support / Customer Experience Manager (E-commerce)

Hire Hangar
Johannesburg, Gauteng

Quick Apply

Job Details

Full Job Description

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title
Senior Customer Support / Customer Experience **Manager (*E-commerce***)

Location
Remote

Time Zone
US Time Zones (EST–PST)

Role Overview
We are seeking a Senior Customer Support / Customer Experience Manager to lead and elevate customer support operations for a growing e-commerce business. This role owns the full customer support lifecycle from onboarding through post-purchase support and retention - while driving operational excellence, automation, and customer satisfaction at scale.

You will act as a strategic partner to Product, Engineering, Operations, and Growth teams to ensure a seamless, high-quality customer experience across all customer touchpoints.

Key Responsibilities

Own and optimize end-to-end customer support and CX operations within an e-commerce environment
Personally handle and resolve complex, high-ticket, or escalated AI-assisted support cases to ensure customer satisfaction
Lead customer onboarding processes to ensure fast time-to-value and strong early customer engagement
Manage and continuously improve Zendesk ticket workflows, SLAs, macros, triggers, and automations
Analyze support data and CX metrics to identify trends, root causes, and improvement opportunities
Implement, manage, and optimize AI-driven support tools, including chatbots, automations, and self-service solutions
Collaborate cross-functionally with Product and Engineering to resolve systemic issues and improve product-driven CX
Develop and maintain support documentation, internal playbooks, and customer-facing knowledge bases
Ensure consistent, high-quality customer interactions across all support channels (email, chat, and self-service)
Mentor and guide junior support or CX team members as the team scales

Required Qualifications

5+ years of experience in Customer Support, Customer Success, or Customer Experience roles, preferably within e-commerce
Strong, hands-on experience working in Shopify-based e-commerce environments
Advanced experience using Zendesk or comparable customer support ticketing systems
Proven experience owning customer onboarding and post-purchase support workflows
Experience implementing or operating AI-powered support tools, automations, or self-service platforms
Strong analytical skills with hands-on experience using CX metrics such as CSAT, NPS, FCR, and SLA performance
Excellent written and verbal communication skills with strong stakeholder management abilities
Non-negotiable: Prior experience working in fully remote roles, fluency with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and experience working with US- or UK-based companies. Candidates without this remote work experience will not be considered.

Preferred Qualifications

Experience scaling customer support operations within high-growth e-commerce brands
Background in CX strategy, support operations, or team leadership
Experience working in omnichannel support environments
Familiarity with CRM platforms and customer analytics tools

Tools & Technology

Zendesk or similar customer support platforms
Shopify and e-commerce support tools
AI-powered chatbots, automation, and self-service solutions
CX analytics and reporting tools
Remote collaboration tools (Slack, Zoom, Google Workspace, project management platforms)

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Quick Apply

Refine Your Search

system support jobs in gauteng

Senior Customer Support / Customer Experience Manager (E-commerce)

Administrator

Stock Controller

Booking Clerk

IT Technician

NETWORK & IT SUPPORT FIELD TECHNICIAN

Client support

Admin Clerk

TRAINEE

Desktop Support Technician (P10) (Information and Communication Systems: Campus IT Support) (Re-advert)

Receptionist

Gaming Centre Assistant [Weekends - Saturday & Sunday]

(992) Applications Technical Support Specialist x2 - BSTD

IT Operations Support (EMEA)

Human Resources Officer

Operations & Transactions Assistant

IT Support Technician

Lead Technical Support

Technician

UAT Tester

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Job Title Senior Customer Support / Customer Experience Manager (E-commerce)

Job Title
Senior Customer Support / Customer Experience **Manager (*E-commerce***)