38 Technical call centre Jobs and Work in Cape Town Western Cape

Technical Support Agent
Keen —Cape Town, Western Cape
- R196 200 a year
- Full-time
Quick Apply
Executives-Back-End / Blended / Customer Service-Email + Chat + Voice
EXL Service —Cape Town, Western Cape
- Full-time
Service Desk Support - Coach
Stowe Holdings (PTY) LTD —Goodwood, Western Cape
- R10 000 - R11 000 a month
- Full-time
Quick Apply
First Line Support Consultant (Apps Support, Swedish or Danish Speaking)
Pinewood.AI —Cape Town, Western Cape
- Full-time
Quick Apply
Team Leader – Collections Call Centre
JER 31 & Associates Recoveries PTY (Ltd) —Cape Town, Western Cape
- R15 000 - R20 000 a month
- Full-time
Quick Apply
Regional Operations Centre Agent (ROC) - National
Frogfoot Networks (Pty) Ltd —Cape Town, Western Cape
E-Commerce Customer Support Advocate
Keen —Cape Town, Western Cape
- R196 200 a year
- Full-time
Quick Apply
Technical Customer Service Advisor
Ascensos —Gardens, Western Cape
- Full-time
2nd Line Engineer
Babble Cloud —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Senior Key Account Manager - TELECOMS EXPERIENCE
The Focus Group —Cape Town, Western Cape
- R60 000 - R75 000 a month
- Full-time
Customer Support Advocate
Keen —Cape Town, Western Cape
- R196 200 a year
- Full-time
Quick Apply
Customer Service Representative - Utilities
Foundever —Cape Town, Western Cape
Software Development Engineer – 2026
Amazon Development Centre (South Africa) (Proprietary) Limited - A78 —Cape Town, Western Cape
- Full-time
CA(SA) Training Contract 2028 – Alternate Stream
PwC —Cape Town, Western Cape
- Remote
ZAF Customer Service Representative MZ - Banking/Collections/Financial
Teleperformance —Cape Town, Western Cape
ZAF Customer Service Representative MB - Insurance/Banking/Financial
Teleperformance —Cape Town, Western Cape 8001
- Full-time
Sales Team Leader
Outsource-x —Cape Town, Western Cape
- R15 000 - R20 000 a month
- Full-time
Quick Apply
12d
Dialler Operator
Sigma Connected Group —Cape Town, Western Cape 7800
- Full-time
10d
CA(SA) Training Contract 2027 – Alternate Stream
PwC —Cape Town, Western Cape
Senior Project Administrator
RSAWEB —Cape Town, Western Cape 7405
- Full-time

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Technical Support Agent

Keen -
Cape Town, Western Cape

Quick Apply

Job Details

Full-time
R196 200 a year

Full Job Description

About Keen

Keen builds high-performing CX and operational teams for fast-growing tech companies in the U.S. and Canada. Our teams support complex software platforms used by businesses around the world.

This is not a traditional call centre role. Our teams handle complex work that requires judgment, product knowledge, and real problem solving. The environment is fast-paced, data-driven, and performance-oriented.

In return, Keen offers long-term careers, equitable compensation, and the opportunity to work in the future of the customer support industry. As Tier-1 work is automated by AI, Keen teams focus on the complex work that tech companies will always need.

About the Role

We are hiring Technical Support Agent to support software and hardware platforms used by businesses across the U.S. and internationally.

In this role, you will help customers troubleshoot complex and unique issues related to technical problems, operational workflows, and platform usage across phone, email, chat, and messaging channels. This may include diagnosing issues with web applications, integrations, and connected hardware used by merchants and operators.

This role operates in a structured, performance-driven support environment where reliability, ownership, and attention to detail are critical. Successful team members are comfortable working in a fast-paced program, managing multiple customer conversations at one time, and consistently meeting service standards.

What You’ll Do

Handle inbound customer support across phone, email, chat, and SMS, maintaining professionalism and urgency while managing multiple conversations at once
Troubleshoot and resolve issues related to orders, payments, platform workflows, integrations, and connected hardware devices used by business customers
Investigate and diagnose issues within web applications, dashboards, and third-party integrations, escalating bugs or system issues with clear documentation
Guide customers through technical troubleshooting steps, including configuration, connectivity, and platform functionality
Maintain strong operational metrics including response times, resolution times, CSAT (target 90%+), and documentation quality
Maintain consistent in-office attendance and punctuality, ensuring adherance for scheduled shifts
Follow internal support processes to log tickets, update case notes, and track resolution progress across multiple systems
Escalate high-risk or complex issues with clear context, investigation notes, and recommended next steps

Requirements

What We’re Looking For

2–4+ years of experience in customer support, help desk, or technical support
Experience supporting software platforms, web applications, or business systems
Comfortable troubleshooting edge case technical issues and explaining solutions clearly
Strong written and spoken English (C1 level or higher) and pass a typing speed test of 40+ WPM
Ability to manage multiple customer interactions while maintaining accuracy and attention to detail
Calm under pressure with strong problem-solving and communication skills
Reliable and punctual, with a demonstrated history of professional attendance and accountability
Able to receive feedback, follow structured processes, and operate within defined service standards
Proven history of working evening or overnight shifts

Schedule & Location

Keen supports clients around the world and operates in a 24/7/365 environment. Team members are scheduled across a variety of shifts to ensure continuous support, so flexibility to work different shift patterns is essential.
This is a full-time, office-based role located in Salt River.
Monthly Transport Allowance or company-provided transport for qualifying shifts.

Benefits

Why Join Keen?

Join a collaborative, high-performing team where your growth is a priority. We invest in our people through ongoing learning, career development, an annual Professional Development Budget, and Birthday Leave to celebrate your special day.

Compensation

Competitive Base Salary
Medical Allowance
Attendance & Timeliness Bonus
Transport Allowance
Monthly Performance Bonus

Total Potential Monthly Earnings: Up to R16,350, inclusive of salary, allowances, and bonuses.

Career Growth: High-performing team members have opportunities to progress into SME, Team Lead, QA, Operations, or Technical Support roles.

Global Support Environment

As we support clients across different time zones, Keen operates in a 24/7/365 environment. Team members should be comfortable working flexible schedules to support our clients and deliver an exceptional customer experience.

Quick Apply

Refine Your Search

technical call centre jobs in cape town western cape

Technical Support Agent

Executives-Back-End / Blended / Customer Service-Email + Chat + Voice

Service Desk Support - Coach

First Line Support Consultant (Apps Support, Swedish or Danish Speaking)

Team Leader – Collections Call Centre

Regional Operations Centre Agent (ROC) - National

E-Commerce Customer Support Advocate

Technical Customer Service Advisor

2nd Line Engineer

Senior Key Account Manager - TELECOMS EXPERIENCE

Customer Support Advocate

Customer Service Representative - Utilities

Software Development Engineer – 2026

CA(SA) Training Contract 2028 – Alternate Stream

ZAF Customer Service Representative MZ - Banking/Collections/Financial

ZAF Customer Service Representative MB - Insurance/Banking/Financial

Sales Team Leader

Dialler Operator

CA(SA) Training Contract 2027 – Alternate Stream

Senior Project Administrator

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