104 Assistant operations manager Jobs and Work in Cape Town, Wc

Assistant Operations Manager (702)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Operations Assistant Manager (ACCM)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Operations Assistant Manager (707)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Operations Assistant Manager (784)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Operations Assistant Manager (395)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Operations Assistant Manager (940)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Operations Assistant Manager (985)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
ZAF Operations Assistant Manager (796)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Assistant Manager
Ou Meul Bakery & Cafe —Cape Town, Western Cape
- R10 000 - R14 000 a month
Quick Apply
22h
Store Manager / Assistant Store Manager
Mambos Storage & Home (Pty) Ltd —Cape Town, Western Cape
- R320 000 a year
Assistant Manager_Depots (Salt River)
MSC Mediterranean Shipping Company S.A. —Cape Town, Western Cape
14h
Executive Principal - SPARK Blue Downs - 2026
SPARK Schools —Cape Town, Western Cape 7100
- Full-time
Quick Apply
18h
Assistant Executive Housekeeper
Career Growth, Hospitality Recruitment —Cape Town, Western Cape 8000
- R22 000 a year
Quick Apply
20h
General Manager
The Annex —Cape Town, Western Cape
- R25 000 - R40 000 a month
Quick Apply
20h
Assistant Catering Manager - Education
Tsebo Group —Ottery, Western Cape
22h
Manager
Ou Meul Bakery & Cafe —Pinelands, Western Cape
- R10 000 - R14 000 a month
Quick Apply
22h
Production Supervisor: Drug Substance
Biovac —Cape Town, Western Cape 7800
Quick Apply
1d
Asisstant Manager
Telkom Express Feathercom —Canal Walk, Western Cape
- Full-time
Quick Apply
1d
Nursery Assistant - Weekender
Stodels Nurseries (PTY) LTD —Milnerton, Western Cape 7441
- Part-time
Quick Apply
1d
Warehouse Stores Keeper
Kamal Cape Town Iron and Steel —Kuils River, Western Cape
- R10 000 - R12 000 a month
Quick Apply
2d

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Assistant Operations Manager (702)

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign.

Qualifications:

At least 2 years expereince as an OM/AOM in a BPO
Proven experience in management of a Financial / Regulated / Collections Contact Center
Experience in KPI Management
Solid understanding of how Quality can influence achievement of business objectives
Strong motivational skills to develop people’s attitudes and skills

Responsibilities:

Analyze and maintain all Service Level agreements; implement improvement plans as needed
Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirement)
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports).
Conduct scheduled reviews with The Client on performance delivery and mitigate the consequences of any service level or KPI failures by means of remedial measures within timelines agreed by The Client.
Create and maximize the relationship with The Client.
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and The Client to define action plans that resolve issues and drive continuous improvement.
Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client, adjust meet changing requirements.
Attend business reviews with the Client.
Effectively manage a team of team leaders.

Apply Now

Refine Your Search

assistant operations manager jobs in cape town, wc

Assistant Operations Manager (702)

Operations Assistant Manager (ACCM)

Operations Assistant Manager (707)

Operations Assistant Manager (784)

Operations Assistant Manager (395)

Operations Assistant Manager (940)

Operations Assistant Manager (985)

ZAF Operations Assistant Manager (796)

Assistant Manager

Store Manager / Assistant Store Manager

Assistant Manager_Depots (Salt River)

Executive Principal - SPARK Blue Downs - 2026

Assistant Executive Housekeeper

General Manager

Assistant Catering Manager - Education

Manager

Production Supervisor: Drug Substance

Asisstant Manager

Nursery Assistant - Weekender

Warehouse Stores Keeper

I want to receive the latest job alert for assistant operations manager in cape town, wc

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