556 Customer service manager Jobs and Work in Boksburg Gauteng

Service Manager
HYTORC Industrial Tools SA PTY LTD —Boksburg, Gauteng 1459
Quick Apply
14d
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Service Manager

HYTORC Industrial Tools SA PTY LTD
Boksburg, Gauteng 1459

Quick Apply

Job Details

Permanent
14 days ago

Full Job Description

The Service Manager is responsible for overseeing the daily operations of HYTORC South Africa’s Service Department. This role ensures the efficient repair, calibration, and maintenance of industrial bolting tools while delivering exceptional customer service. The ideal candidate will be a technically skilled leader with a strong background in mechanical or electrical systems and a passion for operational excellence.

Key Responsibilities

Lead and manage the Service Department (Inhouse and Mobile Van) team, including technicians and support staff to foster a culture of accountability, efficiency, and continuous improvement.
Plan, prioritize, schedule and coordinate service activities to meet customer deadlines and improve turnaround times.
Drive technician productivity and ensure consistent delivery of high-quality service work.
Diagnose and troubleshoot tool issues, ensuring accurate repairs and calibrations.
Maintain workshop safety, cleanliness, and compliance with HYTORC global standards.
Assist to Monitor and manage inventory of spare parts, tools, and consumables.
Ensure accurate documentation of service reports, job cards, and calibration certificates.
Liaise with customers to provide technical support and resolve service-related queries.
Collaborate with Sales and Operations to support customer satisfaction and business growth.
Implement continuous improvement initiatives to enhance service delivery.

Qualifications & Experience

Technical diploma or degree in Mechanical/Electrical Engineering or related field.
Minimum 5 years’ experience in a service or technical support role, preferably in industrial tools or equipment.
Proven leadership and team management experience.
Strong troubleshooting and diagnostic skills.
Familiarity with ISO standards and calibration procedures is a plus.
Strong Computer Skills

Skills & Attributes

Customer-focused with excellent communication skills.
Detail-oriented and organized.
Proactive problem solver with a hands-on approach.
Ability to work under pressure and meet deadlines.

What We Offer

Competitive salary and benefits.
Training and development opportunities.
A collaborative and innovative work environment.
The chance to be part of a global leader in industrial bolting solutions

Quick Apply

Refine Your Search

customer service manager jobs in boksburg gauteng

Service Manager

Operations Manager

Logistics Manager

Receptionist

Service Manager - Oilfree

Senior Sales Support Executive

Item Coding Analyst

Technical Support Specialist

Item Coding Analyst

Area Manager (Ekurhuleni)

Portfolio Officer – Settlements

GRC Software Trainer

Senior Manager, Client Retention, Contract Logistics

Technical Services Specialist - HD & Automotive

Technical Specialist II

Load & Capacity Specialist

Branch manager

Operations Manager

AI Product Owner

Senior Project Manager

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