Location: DSV Park, Kempton Park
Job Posting Title: Senior Manager, Client Retention, Contract Logistics
Time Type: Full Time
Tertiary Qualification(s)
Logistics / Supply Chain / bachelor’s degree (general or specialized)
Additional Computer Skills
Basic knowledge of Warehouse Management Systems and ERPs (working knowledge of CargoWRITE preferable)
Knowledge of MS Dynamics & of the DSV Contract Logistics CSP
Job-related Requirements
Knowledge - compulsory
- Very good knowledge of the Contract logistics Industry, the verticals, the players (including competitors).
- Strong negotiation and issue resolution skills.
- Strong communication skills.
Computer Skills - compulsory
- Advanced Microsoft office skills
Education and/or Experience - compulsory
- Bachelor’s degree or the like.
- Preferable 5 years management experience.
- At least 5 years’ experience in contract logistics.
Language Skills - compulsory
- Very good verbal and written English communication skills.
MAIN PURPOSE OF THE ROLE
Responsible for: Customer Account Management (all verticals other than healthcare), Communications, customer consultations & Commercial monitoring
DUTIES & RESPONSIBILITIES e
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for Customer retention and Customer engagement strategy and execution through the Key Account Managers. Responsible to determine strategy and operational approach and oversee all engagement collateral. Also, I am responsible for developing processes for Customer feedback and to share that with Exco and any relevant functional areas.
- Responsible for working with DSV Global structures in regard to Platinum and Gold Customers.
- Develop a system for better and more strategic insight into our Customers business and share that with business. Also stay in touch with market-related trends and legislation or changes in the verticals in which you operate.
- Monitor and trend customer revenue and EBIT.
- Responsible for internal Communication (Customer relevant only) and external business communication (Customer relevant only) through the Communications team.
- Through the Commercial administrator (who will have a dotted line to the Senior Director Commercial, are responsible for the following:
o maintaining a Customer Communications database
o Maintaining a customer annual increase control sheet.
o Preparing annual increase notifications for customers
o Maintaining the MS Dynamics portal
o Acting as the point of contact for the DSV Customer survey
o Maintaining a contract status sheet and advising business and commercial with at least 6 months’ notice that a contract is expiring.
o Co-ordinate compliance questionnaires (receive and direct) - Due diligence, sustainability, IT, security and quality
o Maintaining the following masters:
Monthly Business review
Quarterly business review
Executive review [and updating as required]
- Responsible for executing any customer consultations (for example the enviro fee directive from DSV)
- Commercial monitoring, which entails:
o Monitoring the sales process
o Monitoring the annual increases
o Monitoring extensions and scope extensions
o Monitoring renegotiations/renewals/retention RFP’s
o Monitoring existing guaranteed annual CIP’s (that engineers implement)
o Ensuring base commercial principles are in place
- Responsible to manage any Customer escalations and oversee resolution and responsible to resolve commercial disputes with customers.
- Responsible for building out the power BI reporting capabilities as a value added service to customers and for driving standardization.
- Responsible for preparing budgets for Commercial Department and for managing costs within budget. Also responsible for monthly variance reporting.
- Retention RFP’s (for specific customers only):
o Drive the preparation, production, and delivery of tenders and proposals, including presentations to clients.
o Manage processes for various tender types, such as RFIs (Request for Information), RFQs (Request for Quotation), RFPs (Request for Proposal), and spot quotes obtained from relevant department heads.
OTHER DUTIES
- Travel (reasonable)
- Entertainment (reasonable)
SUPERVISORY RESPONSIBILITIES
- Supervision of the Key Account Managers and Commercial Administrator and supporting and developing the team.
- People management – recruit, train, develop and performance/conduct management
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com
Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.
