33 Wns contact centre Jobs and Work

Operations Trainer - Automotive Contact Centre
WNS Global Services —Centurion, Gauteng 0157
- Full-time
Quick Apply
Collections Agent - Utilities Contact Centre
WNS Global Services —Cape Town, Western Cape
- Full-time
Quick Apply
Quality Assessor
WNS Global Services —Centurion, Gauteng 0157
- Full-time
Quick Apply
Contact Centre Agents (Flexi Agents) - South Africa
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Process Trainer - Insurance Contact Centre (US Hours)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Operations Trainer - Utilities Contact Centre
WNS Global Services —Cape Town, Western Cape
- Full-time
Quick Apply
Dialer Administration/MIS
WNS Global Services —Newlands, KwaZulu-Natal
- Full-time
Quick Apply
Assistant Manager - WFM Planner
WNS Global Services —Umhlanga, KwaZulu-Natal
- Full-time
Quick Apply
Operations Agent: Sales Contact Centre (Night Shift)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Operations Manager: Sales Contact Centre
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Travel Call Centre Agent (Sabre Native)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Team Leader: Sales Contact Centre (Night Shift)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Team Leader - Collections - Utilities Contact Centre
WNS Global Services —Cape Town, Western Cape
- Full-time
Quick Apply
Senior General Manager - Operations
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Airlines Night Shift
WNS Global Services —Cape Town, Western Cape 7735
- Full-time
Quick Apply
Group Manager - WFM
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Quality Manager
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Collections
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
Real Time Analyst - WFM
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Team Leader - Durban - South Africa
WNS Global Services —Newlands, KwaZulu-Natal
- Full-time
Quick Apply

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Operations Trainer - Automotive Contact Centre

WNS Global Services -
Centurion, Gauteng 0157

Quick Apply

Job Details

Full-time

Full Job Description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Main purpose:

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

Key Responsibilities:

1. Training Delivery

Conduct new starter training as well as refresher, up-skilling and cross skilling training.

2. Assessment

Assessments must be completed for all training events.
Remedial support must be provided to all delegates prior to re-assessment.

3. Administration

Capture learner records in line with Ucademy requirements:
Complete Annual Training Reports;
Complete delegate attendance registers;
Update operational skills matrix.

Qualifications

Qualifications required:

Grade 12/Matric
Tertiary qualification in training and development would be beneficial

Experience required:

2+ years’ experience in Learning & Development
Previous experience in an Automotive Role will be beneficial
Training, coaching and mentoring experience
Computer literacy at intermediate level (MS Office)

Knowledge, skills and attributes required:

High proficiency in delivering impact training and facilitation
Strong planning, organizing and time management skills
High proficiency in verbal & written English
Strong communication and interpersonal skills
High attention to detail and accuracy
Exceptional administrative skills
The ability to work within a team
Self-motivated
Self-manageable
Strong customer service orientation
Proactive

The ability to:
learn, understand and master new information and multiple processes quickly
deal with complexity
take ownership and deliver results

Quick Apply

Refine Your Search

wns contact centre jobs

Operations Trainer - Automotive Contact Centre

Collections Agent - Utilities Contact Centre

Quality Assessor

Contact Centre Agents (Flexi Agents) - South Africa

Process Trainer - Insurance Contact Centre (US Hours)

Operations Trainer - Utilities Contact Centre

Dialer Administration/MIS

Assistant Manager - WFM Planner

Operations Agent: Sales Contact Centre (Night Shift)

Operations Manager: Sales Contact Centre

Travel Call Centre Agent (Sabre Native)

Team Leader: Sales Contact Centre (Night Shift)

Team Leader - Collections - Utilities Contact Centre

Senior General Manager - Operations

Call Centre Agent (Senior Associate) - Airlines Night Shift

Group Manager - WFM

Quality Manager

Call Centre Agent (Senior Associate) - Collections

Real Time Analyst - WFM

Team Leader - Durban - South Africa

I want to receive the latest job alert for wns contact centre

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