31 training development wns Jobs and Work

Training Manager
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
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Operations Trainer - Automotive Contact Centre
WNS Global Services —Centurion, Gauteng 0157
- Full-time
Quick Apply
Trainer - South Africa
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
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Assistant Manager - Process Training
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
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Real Time Analyst - WFM
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
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Quality Assessor - South Africa
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
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WFM Planner
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
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RETAIL OPERATIONS TEAM LEADER
WNS Global Services —Centurion, Gauteng
- Full-time
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Assistant Manager - WFM Planner
WNS Global Services —Umhlanga, KwaZulu-Natal
- Full-time
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Assistant Manager - Training - Durban - South Africa
WNS Global Services —Newlands, KwaZulu-Natal
- Full-time
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Operation - Trainer (Night Shift )
WNS Global Services —Cape Town, Western Cape 7708
- Full-time
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Debt Review Specialist - South Africa
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
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Quality Manager
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Process Trainer - Insurance Contact Centre (US Hours)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
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Junior Quality Manager - South Africa
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
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Outbound Customer Service agent-Portuguese Speaking
WNS Global Services —Centurion, Gauteng
- Full-time
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General Manager - WFM
WNS Global Services —Milnerton, Western Cape 7446
- Part-time
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Operations Trainer - Utilities Contact Centre
WNS Global Services —Cape Town, Western Cape
- Full-time
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Group Manager - WFM
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
SAP AMS Analyst
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply

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Training Manager

WNS Global Services -
Cape Town, Western Cape 7441

Quick Apply

Job Details

Full-time

Full Job Description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The purpose of the role is to manage and govern the operational training function for allocated business units. In addition, you will be responsible for contributing towards effective talent development across business units and ensure that the learning strategy is operationalized across allocated business units.

Key Responsibility Areas

Effectively manage the operational training function in line with approved partner agreement, including client engagement.
Provide effective and accurate MI and reporting on the operational training function.
Client relations are established and maintained through engagement and demonstrating value during quarterly business reviews.
Leadership of trainers and training leads, including performance management, coaching and development of the team.
Establish talent development best practices and manage the implementation of best practices across allocated business units.

Qualifications

Undergraduate degree in a field of management
Qualification in OD ETDP
Minimum 5 years’ experience in an L&D Manager role
Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word
Experience in L&D, HR and/or consulting in the BPO sector would be beneficial
Training, coaching and / or mentoring experience would be beneficial

Additional Information

This role is based in Claremont with rotational shift 24/7, Monday to Sunday.

Quick Apply

Refine Your Search

training development wns jobs

Training Manager

Operations Trainer - Automotive Contact Centre

Trainer - South Africa

Assistant Manager - Process Training

Real Time Analyst - WFM

Quality Assessor - South Africa

WFM Planner

RETAIL OPERATIONS TEAM LEADER

Assistant Manager - WFM Planner

Assistant Manager - Training - Durban - South Africa

Operation - Trainer (Night Shift )

Debt Review Specialist - South Africa

Quality Manager

Process Trainer - Insurance Contact Centre (US Hours)

Junior Quality Manager - South Africa

Outbound Customer Service agent-Portuguese Speaking

General Manager - WFM

Operations Trainer - Utilities Contact Centre

Group Manager - WFM

SAP AMS Analyst

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