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Warehouse Store & Customer Service Coordinator

Forza Accessories
Diep River, Western Cape 7945

Quick Apply

Job Details

Permanent
R10 000 - R14 000 a month

Full Job Description

Role Overview

FORZA is opening a small warehouse retail store and is looking for a reliable, detail-oriented individual to manage the day-to-day operation of the store while also taking ownership of customer service across the business.

This role combines warehouse store operations and customer service and is suited to a low-traffic retail environment where accuracy, professionalism, and strong communication are essential. During quieter store periods, the role will be primarily focused on customer support and administrative tasks.

Key Responsibilities

Warehouse Store Operations

Open, manage, and close the warehouse store during trading hours
Assist walk-in customers with product selection, compatibility queries, and basic troubleshooting
Process in-store sales, exchanges, and refunds in line with company procedures
Maintain a clean, organised, and professional store environment
Ensure products are correctly priced, labelled, and displayed
Coordinate customer collections with warehouse staff

Customer Service

Act as the primary point of contact for customer enquiries via email, phone, and in-store
Handle order enquiries, delivery queries, returns, and warranty claims
Resolve customer issues professionally and efficiently, escalating when required
Maintain clear, accurate, and brand-consistent communication
Log and track customer interactions, issues, and resolutions

Stock & Administrative Support

Assist with stock checks related to in-store sales and returns
Ensure customer-facing systems and records are accurate and up to date
Support basic order administration and returns processing
Provide feedback on recurring customer issues, product queries, or process improvements

Brand Representation

Represent the FORZA brand professionally in all customer interactions
Ensure the warehouse store reflects FORZA brand standards at all times
Act as a knowledgeable and dependable point of contact for customers

Requirements

Previous experience in retail, customer service, or warehouse operations
Strong written and verbal communication skills
High attention to detail and good organisational skills
Comfortable working independently and taking ownership of daily responsibilities
Basic computer literacy; experience with order or ticketing systems is advantageous
Experience in wearable technology and/or the bicycle industry is preferred
Interest in sports, outdoor, or consumer electronics products is a plus

Working Conditions

Full-time position based at the FORZA warehouse store
Weekend and overtime work may be required from time to time, depending on operational needs

Why Join FORZA

Be part of a fast-growing South African sports and accessories brand
Work in a role with clear responsibility and ownership
Gain exposure to retail operations, customer service, and warehouse coordination
Opportunities for growth as the warehouse store and business expand

Pay: R10 000,00 - R14 000,00 per month

Work Location: In person

Quick Apply

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