43 Inbound call centre agent Jobs and Work

Debt Collections Call Center Agent
Balance Due Credit Solutions —Roodepoort, Gauteng
- R6 000 a month
- Full-time
Quick Apply
5d
Call Centre Agent
Neuberg Global Laboratories —Amanzimtoti, KwaZulu-Natal
- Full-time
Quick Apply
19h
Level 1 Customer Service Projects Agent
Fidelity Services Group —Midrand, Gauteng
Sales Call Centre Agent - Working from home position
Dimond Skin and Laser Clinic —Cape Town, Western Cape
- R13 290,90 - R16 613,63 a month
Quick Apply
Call Centre Agent (Debt Collection)
Bongo Credit —Cape Town, Western Cape
Quick Apply
19h
Debt Collector (Call Centre Agent)
JER 31 & Associates Recoveries PTY (Ltd) —Cape Town, Western Cape
- R6 500 - R8 000 a month
- Full-time
Quick Apply
Contact Centre Agents (Flexi Agents) - South Africa
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Sales Agent: MiwayLife (Parktown, Gauteng)
Sanlam —Johannesburg, Gauteng
SALES AGENT
Smollan —Gauteng
- Part-time
Call Centre Agent
Bongo Credit —Cape Town, Western Cape
Quick Apply
6d
Operations Agent: Sales Contact Centre (Night Shift)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Client Care Representative: Call
Sanlam —Bellville, Western Cape
3h
Collections Agent - Utilities Contact Centre
WNS Global Services —Cape Town, Western Cape
- Full-time
Quick Apply
International Debt Collections (USA Campaigns)
Procera Group —Mount Edgecombe, KwaZulu-Natal
Inbound Customer Service Agent
Afrizan People Intelligence (PTY) LTD —Cape Town, Western Cape
- R5 000 - R7 000 a month
- Full-time
Quick Apply
12h
Sales Outbound Agent : HOE
Sanlam —Johannesburg, Gauteng
6d
ZAF Customer Service Representative DT Nightshift
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Technical Support Agent
Keen —Cape Town, Western Cape
- R196 200 a year
- Full-time
Quick Apply
Team Leader: Sales Contact Centre (Night Shift)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
CRM Consultant
San Trading (PTY) Ltd —Midrand, Gauteng
- R12 000 - R15 000 a month
- Temporary
Quick Apply

I want to receive the latest job alert for inbound call centre agent

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

inbound call centre agent jobs near

Debt Collector jobs in Cape Town, Western Cape

Customer Service Representative jobs in Cape Town, Western Cape 7925

Sales Representative jobs in Johannesburg, Gauteng

Technical Support Agent jobs in Cape Town, Western Cape

Customer Service Representative jobs in Cape Town, Western Cape

Call Center Representative jobs in Cape Town, Western Cape

Sales Representative jobs in Gauteng

Debt Collector jobs in Pretoria, Gauteng

Debt Collector jobs in Mamelodi, Gauteng

Debt Collector jobs in Gauteng

Debt Collector jobs in Johannesburg, Gauteng

Fmcg Sales Representative jobs in Gauteng

Customer Service Representative jobs in Durban, Kwazulu Natal

Customer Service Representative jobs in Johannesburg, Gauteng

Customer Success Manager jobs in Cape Town, Western Cape

Customer Service Representative jobs in Home Based

Customer Service Representative jobs in Gauteng

Customer Experience Manager jobs in Johannesburg, Gauteng

Electrical Sales jobs in Durban, Kwazulu Natal

Part Time Sales jobs in Johannesburg, Gauteng

Debt Collections Call Center Agent

Balance Due Credit Solutions -
Roodepoort, Gauteng

Quick Apply

Job Details

Permanent | Full-time
R6 000 a month
5 days ago

Full Job Description

We are seeking a courteous and professional Debt Collections Call Center Agent to join our team. Working collaboratively with other team members, you will play a crucial role in providing exceptional service to our clients. Your responsibilities will include handling customer inquiries, addressing complaints, and resolving issues related to our debt collection processes. You will be responsible for managing a substantial volume of inbound and outbound calls, demonstrating a commitment to fostering positive interactions with each client. Your ability to empathetically listen to clients, comprehend their concerns, and deliver accurate and prompt solutions will be paramount.

To excel in this role, you must possess a customer-centric approach, attention to detail, and a strong sense of efficiency. Politeness, reliability, comprehensive knowledge, and adaptability are also key attributes that we are seeking.

Debt Collections Call Center Agent Responsibilities:
- Initiating or receiving calls from clients to understand their specific requirements, concerns, or any issues related to debt collection procedures.
- Adhering to set monthly collections targets as per contract
- Providing timely and precise responses to callers, outlining potential resolutions, and ensuring that clients feel valued and supported.
- Employing active listening techniques to comprehend client queries, confirming or clarifying information, and effectively managing tense situations when necessary.
- Cultivating enduring relationships with clients and other call center team members, fostering an environment of trust and dependability.
- Effectively utilizing various software, databases, scripts, and tools as per the requirements of the job.
- Striving to meet or exceed call center metrics while consistently delivering excellent customer service.
- Identifying opportunities for recommending appropriate products or services that align with client needs.
- Participating in training sessions and other developmental opportunities to enhance knowledge of company policies and procedures.
- Adhering to all established company policies and procedures.

Debt Collections Call Center Agent Requirements:
- High school diploma or equivalent. Additional education or experience may be advantageous.
- Exceptional customer service skills, with a strong emphasis on active listening and excellent verbal and written communication abilities. A professional phone demeanor is essential.
- A comprehensive understanding of company products, services, and debt collection policies.
- Proficiency in using computers, particularly with CRM software, and possessing strong typing skills.
- Ability to ask pertinent questions and adeptly manage challenging situations.
- Strong negotiation skills.
- Demonstrated proficiency in time management and decision-making skills.
- Adaptability and a strong sense of accountability are critical for success in this role.
- Fluency in multiple languages may be considered an asset.

Job Types: Full-time, Permanent

Pay: R6 000,00 per month

Application Question(s):

How many years' debt collections experience do you have?

Education:

High School (matric) (Required)

Experience:

Call Centre: 1 year (Required)

Location:

Roodepoort, Gauteng (Required)

Work Location: In person

Quick Apply

Refine Your Search

inbound call centre agent jobs

Debt Collections Call Center Agent

Call Centre Agent

Level 1 Customer Service Projects Agent

Sales Call Centre Agent - Working from home position

Call Centre Agent (Debt Collection)

Debt Collector (Call Centre Agent)

Contact Centre Agents (Flexi Agents) - South Africa

Sales Agent: MiwayLife (Parktown, Gauteng)

SALES AGENT

Call Centre Agent

Operations Agent: Sales Contact Centre (Night Shift)

Client Care Representative: Call

Collections Agent - Utilities Contact Centre

International Debt Collections (USA Campaigns)

Inbound Customer Service Agent

Sales Outbound Agent : HOE

ZAF Customer Service Representative DT Nightshift

Technical Support Agent

Team Leader: Sales Contact Centre (Night Shift)

CRM Consultant

I want to receive the latest job alert for inbound call centre agent

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected