Glue Up is seeking a dynamic and customer-focused Account Manager to work with us as an independent contractor based in South Africa. The contractor will serve as a primary point of contact for assigned clients, building strong relationships and helping customers maximize the value they receive from Glue Up's products and services.
The ideal contractor will have a strong background in SaaS account management or customer success, excellent communication and relationship-management skills, and a proven ability to drive customer satisfaction, retention, renewals, and account growth.
This is an independent contractor engagement, providing flexibility and autonomy while working with a growing global company and collaborating with stakeholders across multiple functions and regions.
Responsibilities
- Manage and develop strong, long-lasting relationships with assigned customer accounts, serving as a primary point of contact.
- Understand clients' business objectives and challenges and proactively identify opportunities to create value through Glue Up's products and services.
- Coordinate with Glue Up's sales, support, product, and other relevant teams to facilitate the timely delivery of solutions aligned with customer needs.
- Act as a trusted advisor to clients by providing product expertise, best practices, and strategic guidance to help them maximize the value of their Glue Up investment.
- Identify customer risks and concerns, coordinate appropriate resolutions, and proactively support customer retention.
- Monitor customer usage and engagement, identify opportunities for upselling and cross-selling, and support revenue growth through renewals and account expansion.
- Prepare and conduct regular business reviews and performance updates with clients, highlighting achievements, challenges, and opportunities.
- Maintain accurate account information, activity records, and customer updates in applicable CRM and business systems.
- Stay informed about relevant industry trends, competitive developments, and customer feedback and communicate relevant insights to Glue Up.
- Independently manage assigned priorities, customer communications, and deliverables while meeting agreed-upon performance expectations and deadlines.
Qualifications & Experience
- 2+ years of experience in account management, customer success, SaaS sales, or a related client-facing role.
- Experience working with SaaS products and/or B2B technology solutions strongly preferred.
- Demonstrated ability to build and maintain strong customer relationships and contribute to customer retention, renewals, and revenue growth.
- Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at different levels.
- Strong commercial awareness and ability to identify expansion, upselling, and cross-selling opportunities.
- Strong problem-solving and analytical skills, with the ability to identify trends and translate customer information into actionable insights.
- Highly organized and able to independently manage multiple accounts, priorities, and deadlines.
- Familiarity with AI technologies and their applications in business settings.
- Comfortable working independently with a high degree of autonomy in a remote/global environment.
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred but not required where equivalent relevant experience can be demonstrated.
Contractor Engagement
- This position is structured as an independent contractor engagement in South Africa, not an employment position.
About Glue Up:
Founded in 2013, Glue Up is an all-in-one engagement management software that transforms the way member organizations operate, manage their members, and grow their organization. Glue Up’s innovative ecosystem of features has modernized the processes of over 1,800 member organizations in over 60 countries. Its suite of products includes Event Management, Member Management, Association Management, Chapter Management, Chamber of Commerce Management, and more.
Glue Up now has offices in the U.S., Canada, LATAM, Australia, Philippines, Hong Kong, Singapore, China, India, and Africa.
For more information on Glue Up, please visit glueup.com or connect with us on LinkedIn, Facebook, and Twitter.
Job Type: Full-time
Pay: R25 000,00 - R40 000,00 per month
Education:
Experience:
- Account management: 2 years (Required)
- SaaS: 1 year (Required)
- B2B sales: 1 year (Required)
Language:
Work Location: Remote
