Recruiter
Recruiter – Volume Recruitment | Cape Town
Bringing smiles is what we do at TTEC... for you and the customer. As a Recruiter working onsite in Cape Town, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You'll Be Doing
Are you passionate about connecting great people with meaningful careers? In this role, you'll support high-volume recruitment for customer experience and contact centre roles across multiple client programmes. You'll play a key role in attracting, engaging, and hiring top talent while ensuring an exceptional candidate experience from application through to onboarding.
You'll partner closely with hiring managers and the Talent Acquisition team to meet recruiting targets and deliver against business hiring objectives. Your responsibilities will include sourcing candidates, screening applications, coordinating interviews, conducting reference and background checks, facilitating pre-employment requirements, and managing the recruitment process through to offer acceptance.
You'll also champion TTEC's employer brand by building relationships within the local community, attending recruitment events, and identifying new sourcing opportunities to attract diverse, high-quality talent.
You'll report to the Talent Acquisition Manager – Africa. In this role, your recruitment initiatives will directly contribute to the growth and success of the business.
During a Typical Day, You'll
- Serve as a TTEC brand ambassador throughout the candidate journey, delivering an outstanding and inclusive candidate experience.
- Partner with hiring managers to understand workforce requirements, hiring priorities, and recruitment timelines.
- Consistently achieve assigned recruiting targets, including daily, weekly, and monthly hiring goals.
- Develop and execute proactive sourcing strategies using job boards, social media, employee referrals, community partnerships, career fairs, and other recruitment channels.
- Screen resumes, conduct interviews, and assess candidates against client and role requirements.
- Coordinate interviews and maintain regular communication with candidates and hiring managers throughout the recruitment process.
- Conduct reference checks, background checks, and facilitate all pre-employment requirements.
- Ensure accurate candidate records are maintained within the Applicant Tracking System (ATS) and recruitment databases.
- Monitor recruitment metrics, identify opportunities for process improvement, and provide regular recruitment updates to stakeholders.
- Understand key business objectives, client requirements, service level agreements, and recruitment priorities.
- Collaborate with the marketing team to support recruitment campaigns and employer branding initiatives.
- Continuously improve key recruitment metrics, including time-to-fill, quality of hire, candidate experience, and hiring manager satisfaction.
- Develop and manage an efficient recruitment schedule to screen, interview, and process a high volume of candidates each week.
- Foster an inclusive recruitment process that supports TTEC's commitment to diversity and equal opportunity.
What You Bring to the Role
- High school diploma or equivalent required.
- Minimum of 2 years' experience in full-cycle or high-volume recruitment, preferably within a BPO, contact centre, or fast-paced operational environment.
- Proven ability to interview and assess candidates for performance, skills, and cultural fit.
- Experience sourcing candidates across multiple recruitment channels.
- Experience using Applicant Tracking Systems (ATS) and candidate relationship management tools.
- Strong organisational and time management skills with the ability to manage multiple requisitions simultaneously.
- Self-motivated with the ability to work independently while meeting ambitious recruitment goals in a fast-paced environment.
- Excellent stakeholder management skills with the ability to build strong relationships with hiring managers and business leaders.
- Strong verbal and written communication skills.
- Ability to influence and coach others through collaboration and professional expertise.
- High attention to detail and commitment to maintaining confidentiality throughout the recruitment process.
What Success Looks Like
Success in this role will be measured by your ability to:
- Meet or exceed recruiting targets and service level agreements.
- Deliver an exceptional candidate experience.
- Build strong partnerships with hiring managers and stakeholders.
- Maintain high-quality hiring standards while reducing time-to-fill.
- Contribute to TTEC's employer brand and talent pipeline through proactive sourcing and community engagement.
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
Primary Location: ZA-Western Cape-Cape Town
