1. Role Purpose
The Barista/All-Rounder is responsible for delivering exceptional customer service, preparing high-quality beverages and food items, and supporting daily store operations. This role ensures that guests experience the warm, welcoming, and professional environment that defines Schoon.
2. Key Responsibilities Barista Duties
- Prepare and serve all coffee and beverage menu items to Schoon standards.
- Maintain consistency in espresso extraction, milk texturing, and drink presentation.
- Monitor coffee bean usage, grinder settings, and equipment performance.
- Maintain a clean, organized, and hygienic coffee station.
- Assist with seasonal drink development or testing when required.
Customer Service
- Greet customers warmly and deliver an exceptional guest experience.
- Take orders accurately and process payments via POS system.
- Handle customer queries, complaints, and special requests professionally.
- Up sell and communicate product offerings (pastries, specials, retail items).
Food Handling & Front-of-House Support
- Assist with serving bakery items, plating simple dishes, and food preparation where needed.
- Ensure display counters are replenished, fresh, and visually appealing.
- Follow all food safety and hygiene standards consistently.
- Support with cleaning tasks, clearing tables, and maintaining FOH cleanliness.
General All-Rounder Duties
- Assist with opening and closing procedures.
- Receive and pack stock deliveries; rotate stock using FIFO.
- Help maintain overall store standards—cleaning, dishes, restocking, light prep.
- Support kitchen or bakery teams during busy periods when required.
3. Skills & Attributes
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment with attention to detail.
- Passion for coffee, food, and hospitality.
- Reliable, punctual, and able to work flexible hours (weekends/holidays).
- Team player with a positive attitude and willingness to learn.
- Basic knowledge of coffee extraction and milk texturing (training provided if needed).
4. Minimum Requirements
- 1–2 years experience in a café/barista role (preferred but not essential).
- Familiarity with espresso machines, grinders, and café workflow.
- Food safety knowledge or certificate (advantage).
- Ability to stand for extended periods.
5. Performance Expectations
- Maintain beverage preparation consistency above 95%.
- Deliver customer satisfaction scores above internal benchmarks.
- Follow SOPs for coffee, service, cleaning, and cash handling.
- Contribute to meeting store sales and operational targets.
Pay: R5 700,00 - R6 500,00 per month
Experience:
- Barista: 2 years (Required)
Work Location: In person
