581 Customer service representative Jobs and Work in South Africa

ZAF Customer Service Representative BB PE
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
ZAF Customer Service Representative PO PE - Financial
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
ZAF Customer Service Representative NB PE
Teleperformance —Port Elizabeth, Eastern Cape 6045
- Full-time
Direct Sales Representative
FB Marketing(Pty)Ltd —East London, Eastern Cape
- R1 000 - R3 000 an hour
Quick Apply
13d
ZAF Customer Service Representative MZ PE - Banking/Insurance/Collections
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
ZAF Customer Service Representative FC PE - Insurance/Financial
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
ZAF Customer Service Representative AV PE - Insurance / Financial
Teleperformance —Port Elizabeth, Eastern Cape 6045
- Full-time
Customer Service Representative
Hello Group Recruitment —Die Hoewes, Gauteng
Customer Service Representative (Logistics)
Hire Overseas —Durban, KwaZulu-Natal
- Full-time
- Remote
Quick Apply
Customer Service Representative
Vibrant Visionaries Marketing —East London, Eastern Cape
- Full-time
Quick Apply
6d
ZAF Customer Service Representative RL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
- Remote
Customer Service Representative
Chapi Direct Marketing —Butterworth, Eastern Cape 4961
- Full-time
Quick Apply
2d
Sales Representative - Mpumalanga
M-KOPA —Mpumalanga, Mpumalanga
- Full-time
Customer Service Representative
Foundever —Cape Town, Western Cape
Customer Service Representative
Sigma Connected Group —Cape Town, Western Cape 7800
- Full-time
Customer Service Representative
Pro Puzzle Marketing —Komga, Eastern Cape 4950
- Full-time
Quick Apply
2d
Commercial Sales Representative
UNITS of Utah —Home Based
- R15 000 - R33 000 a month
- Full-time
- Remote
Quick Apply
Sales Representative
Blue Label Telecoms —North West
- Full-time
Sales Representative
Kaprilux Freezone LLC —Home Based
- From R50 000 a month
- Full-time
- Remote
Quick Apply
CSR (Customer Service Representative)
TELUS Digital —Maitland, Western Cape
- R7 500 - R8 000 a month
- Full-time
Quick Apply

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ZAF Customer Service Representative BB PE

Teleperformance -
Port Elizabeth, Eastern Cape 6057

Apply Now

Job Details

Full-time

Full Job Description

Overview:

To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with
company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and
services whilst stimulating revenue for the business. To handle day to day customer requests received via different channels of
communication and as per Client guidelines.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications:

Education and Specific Training
Work Experience
 Matric/ Equivalent

 Minimum of 6 months -12 months call Centre/ telephone sales experience

 Maintain campaign performance, quality, regulatory and compliance standards

 Experience in a FCA regulated environment – Advantageous

 Experience in banking/Insurance Financial industries- Advantageous

Responsibilities:

Handle incoming phone calls and emails from existing and potential business customers on queries relating
but not limited to:

 Ensuring adherence to the DPA requirements within the CS environment

 Complaint handling skills ensuring appropriate solutions are offered

 Processing customer payments

 Providing transactional data both recent and historically

 Processing replacement card requests

 Submitting Lost and Stolen requests including the immediate blocking of an account and updating the
customer records with accurate information to ensure Fraud risk is minimal.

 Updating customer records on request ensuring accounts are updated accurately

 Processing cash advance requests

 Activating accounts and adhering to all activation scripting to ensure accounts are opened accurately

 Closing customer accounts on request

 Providing interest calculation advice on request

 Providing correct and accurate advice in relation to accounts which are in a collections state and where
necessary adding a promise to pay

 Processing credit balance refunds on request

 Setting up Direct Debits

 Raising disputes through to the fraud department as per the agreed processes

 Providing technical support for all online enquiries including the re-setting of accounts.

 Submitting account blocks as and when required and ensuring adherence to company guidelines.

 Processing Inbound applications and ensuring accurate data entry of customer details into the Transact
systems

 Ensuring appropriate letters are issued to customers based on their requests

 Support the location of missing payments and raising through to the relevant areas to ensure customers’
accounts are processed accurately

 Submitting pin requests

 Ensuring all reasonable adjustment requests are processed and accurately recorded

 Processing additional cardholder and authorized user requests

 Adhering to all compliance scripting
Correspondence Responsibilities

 Processing as above all customer written requests adhering to all compliance and DPA requirements

 Using Econsumer to amend date of birth mis-matches and following strict procedural guidance.

 Batch and record all volumes of customer correspondence

 Processing credit limit reductions and rejections

 Support the archiving process of correspondence

 Ensuring copy statements are ordered and appropriately charged to the customer’s account
Additional Responsibilities:

 As part of your continuous development you will be given the opportunity to be a buddy to new starters and
champion new initiatives within the department. You will also be required to support business requirements
and where necessary provide support to other areas of the business

Apply Now

Refine Your Search

customer service representative jobs in south africa

ZAF Customer Service Representative BB PE

ZAF Customer Service Representative PO PE - Financial

ZAF Customer Service Representative NB PE

Direct Sales Representative

ZAF Customer Service Representative MZ PE - Banking/Insurance/Collections

ZAF Customer Service Representative FC PE - Insurance/Financial

ZAF Customer Service Representative AV PE - Insurance / Financial

Customer Service Representative

Customer Service Representative (Logistics)

Customer Service Representative

ZAF Customer Service Representative RL

Customer Service Representative

Sales Representative - Mpumalanga

Customer Service Representative

Customer Service Representative

Customer Service Representative

Commercial Sales Representative

Sales Representative

Sales Representative

CSR (Customer Service Representative)

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