Who we are
Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.
We do this by creating environments where people can thrive.
This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.
Why choose us
Our Vision is to be Africa's leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.
Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.
Why Join Us
At Excellerate Services, you will be part of a dynamic and forward-thinking organization committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.
About the role
The Regional Manager – Pest Control will oversee the effective management, performance, and growth of allocated pest control key accounts within the Inland region.
The successful candidate will be responsible for ensuring operational excellence, regulatory compliance, client retention, service quality, and operational efficiency while supporting business development and continuous improvement initiatives.
This role requires a proactive leader with strong operational management capability, excellent client relationship skills, and the ability to manage teams, resources, and service delivery within a fast-paced environment.
What you will bring
Minimum Requirements
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Matric Certificate (Certified)
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Relevant qualification in Pest Control, Environmental Health, Operations, or related field
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Registered as a Pest Control Officer will be advantageous
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Minimum 3–5 years’ experience in hygiene services, facilities management, cleaning, pest control, or a similar operational environment
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Proven experience managing service contracts and client accounts
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Working knowledge of hygiene service delivery standards, cleaning protocols, and consumable management
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Proficient in Microsoft Office Suite and operational reporting systems
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Valid Driver’s License and own reliable vehicle
Additional demonstrable requirements:
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Strong client relationship and stakeholder management capability
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Excellent verbal and written communication skills
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Strong planning, coordination, and organisational skills
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Strong people management and leadership ability
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Ability to work under pressure and make sound operational decisions
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Excellent analytical and problem-solving capability
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Financial awareness with the ability to monitor operational costs and margins
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Coaching, mentoring, and disciplinary management experience
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Strong attention to detail and commitment to service excellence
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Ability to manage multiple operational priorities effectively
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Commitment to health, safety, and compliance standards
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Flexible and collaborative approach to achieving operational targets
What you will be doing
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Manage allocated pest control key accounts in line with contractual obligations and service level agreements
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Maintain strong client relationships through ongoing engagement and effective communication
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Address operational escalations, service complaints, and implement service recovery actions
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Oversee day-to-day pest control operations, including planning schedules, allocating resources, and coordinating technicians
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Monitor operational performance against agreed service levels and internal KPIs
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Conduct site inspections, audits, and quality assessments to ensure continuous service improvement
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Ensure accurate operational records, reporting, and system updates are maintained
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Ensure full compliance with statutory requirements, industry standards, health & safety legislation, and company policies
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Ensure pest control methods, chemical usage, and documentation comply with regulatory and environmental requirements
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Control operational costs relating to vehicles, equipment, chemicals, and materials to remain within budget
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Support pricing, quotations, contract renewals, and commercial processes
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Identify opportunities for upselling, cross-selling, and service enhancements within existing accounts
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Manage staff attendance, productivity, training, discipline, and performance in line with company procedures and labour legislation
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Provide coaching, guidance, and performance feedback to operational staff
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Manage casual labour requirements and ensure sufficient relief staffing
As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.
Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.
Important Note: All interested candidates must submit their applications via HR Simplify. If you are not contacted as a shortlisted candidate within 2 weeks of the closing date, please consider your application unsuccessful.
