Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.
Position Purpose
This role is responsible and accountable for the overall strategy, sales, marketing, profitability and operations of the Retail (own store network), Direct to Consumer (D2C) and Business Development division. This role will provide clear direction to deliver on budgets and display inspirational leadership across a diverse team.
Key Responsibilities
Strategy
Develop strategic plan to achieve sustainable long-term growth for the division. Thereby covering our own store universe (Retail), the Lindt e-shop, all online pure players, corporate customers (B2B) and non-Key-Account customers (Business Development)
Provides input into the strategic direction for the division in relation to turnover, profitability, budgets, and departmental structure
Manage relevant reporting of management and financial information for the department
Maintain and develop Lindt’s image and reputation through compliance with all relevant legislation and company policies
Plan and manage internal communications to all team members within the department
Responsible for ensuring short & long term strategic and tactical objectives fully support Lindt strategy
Develop relationships with customers (D2C, Business Development) to understand and anticipate their existing and future needs, ensure that this is communicated cross-functionally within the business and to develop solutions for the customers.
Assume accountability for the departments financial and strategic planning, including the P&L of Retail, online pure players and new business customers
Deliver agreed sales and profit targets for the division
Responsible for providing outstanding levels of customer service and customer satisfaction
Design and implement the annual sales & marketing plan for the retail business
Work with the Marketing Team on new product development feasibility and execution, on merchandising, product selection, promotions and social media support
Work in conjunction with Finance to develop sound, cost effective tracking systems
Work in conjunction with IT to keep our Lindt e-shop running and updated, where required
Management of the POS system in delivering the requirements of the retail team and utilizing information in making informed decisions in the ongoing management
Assess product range including pricing
Manage each store in line with agreed target ratios on labor and stock shrinkage
Forecasting sales volumes and work with the Supply Chain Manager to establish the most efficient order/delivery process for stock
Maintenance, Agreements & Contracts
Manage all store lease negotiations on an ongoing basis including new options and renewals
Manage third party service agreements
Ensure that all equipment and machinery are fully operational and in good repair
Conduct quarterly maintenance reviews on each site
Staff Development & Management
Understand & ensure compliance with the relevant labor laws governing employees
Manage the recruitment process for all retail management
Develop leadership & implement a training schedule to include company history, policies & procedures, product knowledge and customer service
Counsel, coach and guide management team on proper techniques, operational issues and human resources
Communicate regularly with the team in regards to sales, P/L, Service and best practice
Provide direction to the Store Manager in setting targets & contribute to action plans to achieve these targets
Work with the HR department in the selection, training, development and succession planning of current and future staff in all states
Responsible for regular coaching and performance evaluations of all direct reports.
Work Health & Safety
Apply best practice and ensure compliance with all OHSA legislation
Ensure new retail store shop fitting supports a safe work environment that minimizes risk to employee health and wellbeing
Ensure OHSA standards are strictly observed (or Lindt standards where they exceed statutory requirements)
Enforces food safety and hygiene standards in store at all times
Other Features of the Job
Manage projects that may incorporate process or system improvements for the retail business
Other duties as directed or as required by the business
Liaison with overseas management, external consultants
Access to appropriate financial personnel who will provide agreed financial information in a timely manner
Knowledge, Skills & Experience:
Strategic thinker, strong analytical skills
Ability to mentor, guide and inspire teams to develop a strong-productive team
Entrepreneurial with ability to ‘think outside the box’
Ability to deliver direction and motivate teams to achieve results based on sound strategy
Assigns the highest priority to customer satisfaction and is committed to quality
Sets clear performance targets, provides direction and defines responsibility
Fully utilizes diversity of team-members to achieve superior business success
Minimum of 6-8 years in field area of Hospitality and/or Retail management in a premium environment
Proven record of successful conceptual development and strategic implementation
Proven track record with increasing responsibilities and the ability to manage effectively areas of profit/loss with a growth oriented multi-unit organization
Previous food/chocolate Industry experience preferable
Intermediate computer skills (Excel, Word, Outlook, Power Point)
Strong written and verbal communication skills
Creative and innovative problem solving skills
