Who are we?
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.
Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
In this Upselling Sales Agent role you will be upselling by persuading both existing and non-exisiting Miway clients to purchase our Value Added Products by optimizing each lead/call received. Maintaing a high productivity level daily & monthly by providing quality service to external and internal customers and ensuring accuracy in recording of data. May provide customers with essential and information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.
Minimum Qualification and Experience
Minimum Qualification
- Grade 12/Standard 10/NQF 4
- RE5 Certificate (as per DOFA date)
- STI FAIS Credits (as per DOFA date)
Minimum Experience
- At least 1 years' call Centre Sales experience
- Previous short-term insurance experience
- Previous VAPS experience in a target-driven environment
- Ability to multitask and cope with pressure
- Punctual and can self-manage
Undertake Outbound Tele-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation
Communicates effectively - Contributing dependently
Situational adaptability - Contributing dependently
Action orientated - Contributing dependently
Persuades - Contributing dependently
Being resilient - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Customer focus - Contributing independently
Drives results - Contributing dependently
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
