221 Architect Jobs and Work in Randburg Gauteng

Head Service Delivery
SBV Services (Pty) Ltd. —Houghton Estate, Gauteng
- Full-time
1h
Business Analyst - Contract I Trade Finance
iqbusiness South Africa —Johannesburg, Gauteng
1d
Identity & Access Management (IAM) Security Engineer
Araxi Group —Roodepoort, Gauteng
1d
Amazon PPC Specialist
Moburst —Johannesburg, Gauteng
- Remote
1d
Solution Architect (Enterprise Platform) – 6 Month Contract
Colibri Recruitment —Rosebank, Gauteng
Quick Apply
2d
Lead AI Solutions Architect, Customer Success
Genesys —Johannesburg, Gauteng
- Full-time
2d
Senior Business Analyst
Nedbank —Johannesburg, Gauteng
2d
DevOps Engineer
Phungela —Johannesburg, Gauteng
Quick Apply
2d
Software Development Engineer III (Oracle) x2
AdaptIT —Midrand, Gauteng
2d
Senior DevOps Engineer
Absa Bank Limited —Randburg, Gauteng
- Full-time
2d
Senior Business Analyst (IT)
Clicks Group Limited —Roodepoort, Gauteng
2d
BI Analyst II
Nedbank —Johannesburg, Gauteng
3d
Business Analyst Specialist
Nedbank —Johannesburg, Gauteng
3d
Java Developer (Contract)
PBT Group —Johannesburg, Gauteng
- R450 - R500 a day
3d
Customer Success Account Mgmt
Microsoft —Johannesburg, Gauteng
- Full-time
3d
Architect
Luno —Johannesburg, Gauteng
- Remote
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3d
Senior AWS Developer
iqbusiness South Africa —Johannesburg, Gauteng
3d
National Set-Up & Construction Manager
AMANDLA / Safe-Hub —Johannesburg, Gauteng
- R50 000 - R55 000 a month
- Full-time
Quick Apply
3d
Solution Architect (IT08)
University of the Witwatersrand —Johannesburg, Gauteng
4d
Junior Analytics Engineer
Nedbank —Johannesburg, Gauteng
4d

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Head Service Delivery

SBV Services (Pty) Ltd. -
Houghton Estate, Gauteng

Apply Now

Job Details

Full-time
1 hour ago

Full Job Description

Technology Strategy & Innovation

Lead the development, planning and implementation of a Service Delivery (for Service Desk, Problem, Incident, Change and Portfolio Oversight) strategy aligned to the Technology and Group strategy and Roadmap, including implementing new technology and ways of working into the landscape.
Implement a customer (internal and external) and vendor management framework and engagement model for Technology.
Set strategic objectives for implementing innovative solutions while optimizing existing systems, applications, and information.
Investigate, develop, and drive the implementation of industry leading best practices to integrate systems and create a cohesive digital operations environment.
Facilitate support services that enable business performance and revenue generation in support of the operational needs of the business
Keep abreast of global best practices on technology delivery strategies to enable SBV to maintain an advanced position in delivering forward-thinking and commercially astute solutions.
Benchmark global standards and re-align service delivery metrics in accordance with industry best practice

Planning and Organization

Translate the Technology strategy into actionable plans to drive implementation across the company’s ecosystem, prioritizing industry best practice service delivery standards, data analytics and simplistic re-usable models
Provide strategic insights into the Service Delivery roadmap planning, to implement relevant initiatives, making it visible to all value chain stakeholders.
Lead the Business Engagement model and develop a clear understanding of the relationship between business requirements and service delivery outputs underpinned by customer value proposition
Work in conjunction with the various business unit heads to build plans and ensure progress is made against strategic initiatives
Translate the respective business strategies into actionable plans to drive implementation and optimization of Service Delivery solutions across the SBV ecosystem

Analysis and Design Activities

Support complex projects and initiatives and approve handover into production for the overall achievement of the business objectives, maintaining support throughout the product and services environment
Review global best practices on technology strategies to assist in delivering quality and excellence through robust testing awareness and enablement
Create a book of work based on future technologies to build and enhance existing and new solutions for end-users, incorporating the best global practice and methodologies encompassed by skills development
Lead the development and implementation of automated and self-service initiatives across the organization applying a change management approach

Technical implementation within own area

Accountable for overall technical implementation of solutions and applications within the Service Delivery landscape. This includes the ownership of Problem, Incident, vendor, Change and Portfolio management
Provide the framework and drive implementation for reporting on technology performance with key insights and trends
Drive continuous improvement and transition through strategic partnering to onboard new technology related services into the Technology Service Delivery offering
Oversee the decommissioning of legacy systems and creating and transitioning to sustainable modules, applications, and platforms, based on best practices
Manage a system or solution lifecycle to ensure scalability, extracting value from its functionality, and planning alternative options at the end of its lifespan
Accountable for the monitoring and conducting of technical assessments of current state applications and provide recommendations for future state applications, including the next steps

Quality Management

Collaborate with stakeholders to define quality standards, metrics, and processes to ensure consistency and effectiveness across all Service Delivery outputs
Review and refine policies and procedures for managing and protecting data in compliance with regulatory acts, such as POPIA.
Foster a culture of quality within the project team, encouraging collaboration, accountability, and a shared responsibility for quality outcomes. Promote the importance of quality throughout the organization and communicate its significance to all stakeholders
Collaborate with the Quality Assurance Manager to obtain insights and trends relevant to the Service Delivery lifecycle
Automate, digitize and introduce optimization initiatives toward the Single SBV helpdesk strategy ensuring a value for money service delivery and service desk engine

Risk Management and Governance

Identify, monitor, and manage ICT risks by implementing appropriate risk controls and procedures to minimize or mitigate system downtime and potential reputational risk for the organization.
Manage risks and system security threats such as cyberattacks and adhere to Cyber Security Act regulations relating to data management and customer information protection by embedding a culture of safe and secure data management within the organization within the Service Delivery and Service desk response, resolution and proactive altering and monitoring process.
Manage audit outcomes and strive towards zero repeat findings.
Collaborate with the client and external stakeholders to validate and review disaster recovery plans that will have minimal impact on the cash ecosystem in terms of service delivery
Define, embed and oversee fit for purpose governance through the assurance that SLA’s internally and externally are in place enabling seamless delivery across all BAU and strategic initiatives
Define, embed and oversee the delivery of regular reporting, including dashboards and plan reviews on critical business optimization initiatives and projects to Stratco, Manco, Board/ ICT Subcommittees and Project Steering Committees.
Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Customer and Stakeholder Management

Secure stakeholder support and buy-in by demonstrating business benefits and value add for investments in technological solutions.
Accountable for Service Delivery customer and stakeholder satisfaction metrics being met and reported on as per business requirement
Responsible for collaboration with technical suppliers to expand product lines and improve customer service.
Monitor compliance with specified provisions of service level agreements to drive mutually beneficial and productive long-term working relationships.
Drive and embed a collaborative approach across departments to drive strategic initiatives, including aligning business and Technology strategy with various technology roadmaps and lifecycle usage.
Evaluate and authorize the vendor contracts overseeing the alignment of the performance relevant to the contractual obligation
Participate in key information technology bodies to create networks and use those platforms for maintaining the latest understanding of technology developments and related regulations.

Finance

Accountability and oversight for developing and controlling the annual Technology Service Delivery budget, operating costs, and forecasting
Manage the capital investments expenditure (CAPEX) to yield cost optimization and control.
Manage cost efficiencies to ensure the appropriateness of Technology spending through optimization and analysis of business benefits.
Deliver initiatives with approved business cases and motivations and ensure prioritization based on business priority.

People Management

Provide leadership to employees within SBV and provide strategic and operational oversight of one’s department.
Capacitate the department by ensuring that the team structure is maintained, appropriately recruited, and selected.
Creates a conducive environment which translates into productivity and high morale within SBV.
Leading the focus on talent to instill value creation for high value contributors.
Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV.
Be an advocate for SBV’s Talent Management Process
Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.
In relation to continuous improvement partner with Organisational Development to identify and possibly develop applicable training material or interventions that will provide future fit SBV employees.

Lead as an Ambassador and executor of Change.

Act as a change management architect in periods of change to ensure business continuity.
Manage the integration of business units into a seamless end-to-end solution for customers.
Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Minimum Requirements: Education and Work Experience

Degree in Information Technology, Computer Science, Engineering, or related discipline required
Post-graduate degree: Advantageous
7 years’ experience in the Service Delivery landscape including management of hardware and software implementation projects of which;

o 4 years in a senior management role.

Apply Now

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