1. JOB PURPOSE STATEMENT
The Africa Training Solutions Manager at Mecer Inter-Ed is responsible for driving business growth, developing strategic client and partner relationships, and expanding Mecer Inter-Ed's training solutions presence across the African continent. This role goes beyond transactional sales — it focuses on positioning Mecer Inter-Ed as a trusted, long-term training partner across multiple African markets by designing and delivering tailored, outcome-driven learning solutions that address the unique workforce development needs of organisations operating across the continent.
The incumbent will drive revenue growth by identifying opportunities for recurring, contract-based training engagements, managed learning programmes, and professional development solutions that align with client business objectives across diverse African markets. This position encompasses the full commercial lifecycle — from identifying and securing new opportunities across the continent to delivering professional services and managed training solutions that create sustainable, long-term client value.
The role focuses on new business acquisition, account growth, partner recruitment and management, and the development of Africa-specific go-to-market strategies that increase market share, mindshare, and revenue. The incumbent is responsible for supporting enterprise-wide sales opportunities, navigating complex multi-country commercial environments, and collaborating with internal stakeholders to develop competitive bids, proposals, and RFI/RFP responses tailored to African market requirements
2. KEY PERFORMANCE AREAS AND MAIN DUTIES
KPA 1: Managed Services Account Development — Africa
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Identify, develop, and retain clients across African markets seeking outsourced or managed training solutions.
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Structure and manage long-term service agreements, including retainer-based and subscription models, ensuring consistent delivery and measurable client outcomes across multiple countries.
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Support clients in transitioning from ad hoc training procurement to structured, outcome-based managed training agreements suited to African market contexts.
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Monitor managed service contract performance across the continent, ensuring SLA adherence, client satisfaction, and identification of growth and renewal opportunities.
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Manage contract renewals, amendments, and SLA compliance across diverse African jurisdictions to protect company interests while delivering value to clients.
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Navigate multi-country regulatory, compliance, and procurement environments when structuring and managing service agreements.
KPA 2: Professional Services Solutioning — Africa
- Lead the identification, scoping, and commercialisation of professional services opportunities across African markets, including needs analysis, learning consulting, curriculum design, training programme management, and implementation services.
- Engage with clients at a consultative level to design bespoke learning and development programmes that address the specific workforce development challenges of organisations operating in African markets.
- Translate complex, multi-market client challenges into structured training solutions, including blended learning, skills frameworks, and workforce development roadmaps relevant to the African context.
- Develop compelling business cases and Statements of Work (SOW) for professional services engagements across the continent.
- Collaborate with subject matter experts, delivery teams, and solutions architects to ensure professional services proposals are technically credible, commercially sound, and deliverable across diverse African markets.
- Tailor professional services solutions to address sector-specific workforce development priorities prevalent across African economies, including financial services, telecommunications, energy, mining, public sector, and technology.
KPA 3: Business Development and New Business Acquisition — Africa
- Identify, develop, and secure new business opportunities across multiple African countries and markets, with a focus on both transactional and recurring revenue models.
- Play an integral role in new business pitches and presentations to prospective clients and partners across the continent.
- Generate, maintain, and manage a robust, multi-country sales pipeline of qualified opportunities, including professional services engagements and managed training service contracts.
- Qualify sales opportunities across diverse African markets and progress them through the sales cycle in line with business targets.
- Drive revenue growth through strategic, Africa-focused business development initiatives, solution selling, and the positioning of professional services and managed services offerings.
- Develop market entry and penetration strategies for new and emerging African territories where Mecer Inter-Ed seeks to establish or grow its presence.
KPA 4: Sales Targets and Revenue Growth — Africa
- Meet and exceed Africa-wide sales targets with a focus on growing annuity and recurring revenue streams across the continent.
- Identify upsell and cross-sell opportunities within existing managed service accounts across African markets.
- Provide accurate multi-country sales forecasts, pipeline updates, and market intelligence to management.
- Contribute to Africa-specific forecasting and strategic planning within the sales function.
- Develop and execute territory-level revenue growth plans for each key African market within the assigned territory.
KPA 5: Client Needs Analysis and Skills Gap Assessment — Africa
- Conduct in-depth needs analyses and skills gap assessments to understand the workforce development requirements of organisations operating across African markets.
- Leverage insights to propose solutions that deliver measurable ROI and align with client business strategies within the African context.
- Maintain awareness of country-specific skills development frameworks, regulatory requirements, and workforce development priorities across key African markets to inform client solution design.
- Understand and incorporate relevant national qualifications frameworks, sector skills plans, and government workforce development initiatives prevalent in key African territories.
KPA 6: Account Management — Africa
- Manage the current client and customer base across the African continent, with particular focus on growing managed services and professional services revenue within existing accounts.
- Build and maintain long-term, sustainable relationships with clients, key stakeholders, and senior decision-makers across multiple African countries.
- Proactively identify opportunities to expand and develop existing accounts through upselling, cross-selling, and the introduction of managed service models suited to African market contexts.
- Ensure high levels of customer engagement, satisfaction, and retention across geographically dispersed client organisations.
- Support the successful onboarding of new clients across Africa to facilitate early adoption, value realisation, and long-term partnership development.
KPA 7: Stakeholder Engagement and Relationship Management — Africa
- Build and nurture relationships with key decision-makers including L&D Managers, HR Directors, Procurement, and C-suite stakeholders within client organisations across the continent.
- Act as the primary point of contact and trusted advisor throughout the client lifecycle for African market clients.
- Build and maintain strategic relationships with government bodies, development finance institutions, enterprise organisations, and multinational clients operating across Africa.
- Navigate complex, multi-country client organisations and engage effectively across multiple stakeholder levels — from procurement through to executive sponsors.
- Develop strong relationships with pan-African industry bodies, professional associations, and learning & development networks to strengthen Mecer Inter-Ed's continental presence and credibility.
KPA 8: Product and Solutions Knowledge
- Maintain comprehensive knowledge of Mecer Inter-Ed's full portfolio — including vendor-certified programmes, custom learning solutions, e-learning platforms, and managed learning services — to effectively position the right solution for each African client context.
- Stay current with LMS platforms, e-learning tools, virtual training environments, and digital enablement platforms relevant to modern learning delivery across African markets, including awareness of connectivity and infrastructure considerations relevant to different territories.
- Continuously build expertise in managed services, L&D trends, and emerging technologies relevant to workforce development across the African continent.
- Maintain awareness of African-specific learning delivery considerations, including language requirements, digital access, infrastructure constraints, and localisation needs.
KPA 9: Partner Recruitment and Management — Africa
- Identify, recruit, onboard, and develop strategic in-country and regional partners across Africa, including partners capable of co-delivering professional services and managed training solutions within their respective markets.
- Build productive and collaborative relationships with channel partners, resellers, training delivery partners, and business development partners across the continent.
- Manage partner performance and engagement to ensure alignment with Africa-wide growth objectives and Mecer Inter-Ed's quality and delivery standards.
- Support partner enablement and capability development to improve market coverage, professional services delivery capacity, and solution quality across African markets.
- Develop and implement Africa-focused, partner-driven go-to-market strategies, including joint managed services offerings tailored to specific African territories.
KPA 10: Commercial Negotiation and Deal Support — Africa
- Act as a catalyst in negotiating business terms that support enterprise-wide deployments, managed service agreements, and long-term partnerships across multiple African markets.
- Contribute to the development of commercial models, pricing frameworks, and service level structures for professional services and managed training contracts suited to diverse African market conditions.
- Lead contract negotiations for managed service agreements, ensuring commercially sound terms that account for multi-country complexities, currency considerations, and regulatory requirements across African jurisdictions.
- Support deal structuring and negotiation processes in collaboration with relevant internal stakeholders.
- Deliver solutions and agreements that achieve win-win business outcomes and sustainable recurring revenue across the African continent.
KPA 11: Bid, Proposal, and Tender Management — Africa
- Collaborate with internal teams and managers to prepare and submit contract bids, proposals, and RFI/RFP responses, including complex multi-country, multi-service, and managed training tenders across African markets.
- Ensure submissions are compliant, competitive, and aligned with country-specific client requirements, procurement frameworks, and organisational standards.
- Lead the scoping and articulation of professional services deliverables within proposals, ensuring clarity of outcomes, timelines, and resource requirements across multi-country engagements.
- Coordinate internal input to ensure timely and high-quality proposal development for African market opportunities.
- Support presentation and clarification meetings as required during tender and procurement processes across different African territories.
KPA 12: Market Growth and Go-to-Market Strategy — Africa
- Grow market share, mindshare, and revenue across multiple African countries and territories.
- Contribute to the development and execution of Africa-specific go-to-market strategies, including strategies for professional services and managed training services tailored to different regional markets.
- Monitor African market trends, sector-specific workforce development needs, and competitor activity across key territories to inform business strategy.
- Identify opportunities for solution expansion, service line growth, and deeper market penetration across key African industries, sectors, and geographies.
- Develop targeted country-level and sub-regional market development plans as part of the broader Africa growth strategy.
KPA 13: Reporting and Business Intelligence — Africa
- Provide regular, data-driven reporting to management on pipeline performance, account health, market trends, and client feedback across African territories.
- Contribute to Africa-specific forecasting and strategic planning within the sales function.
- Maintain accurate and up-to-date records within the CRM system for pipeline management, opportunity tracking, and client engagement reporting across multi-country territories.
- Provide market intelligence and competitive insights from African markets to inform product, solution, and strategy development.
KPA 14: Africa Territory Management
- Travel regularly throughout the African continent to support clients, partners, and business development activities across multiple countries and key commercial centres.
- Represent Mecer Inter-Ed at client meetings, partner engagements, industry events, and networking forums across Africa, including sub-Saharan Africa, East Africa, West Africa, and/or North Africa as applicable.
- Develop and maintain a detailed understanding of the business, regulatory, skills development, and learning landscape across key African markets.
- Adapt sales, engagement, and solution approaches to suit the specific commercial, cultural, linguistic, and operational contexts of different African markets and territories.
- Maintain strong in-country visibility and market presence across assigned African territories to strengthen Mecer Inter-Ed's brand and commercial footprint on the continent.
KPA 15: Cross-Functional Collaboration
- Work closely with delivery, operations, and technical teams to ensure seamless handover from sale to service delivery across African markets.
- Participate in solution design sessions and client review meetings to maintain alignment between client expectations and delivery outcomes across multi-country engagements.
- Contribute to internal capability building and knowledge sharing around African market dynamics, client needs, and delivery considerations.
- Collaborate with legal, finance, and compliance teams to navigate multi-country contractual, financial, and regulatory requirements effectively.
KPA 16: Compliance and Quality Assurance — Africa
- Ensure all client engagements adhere to Mecer Inter-Ed's quality standards, regulatory requirements, and relevant industry frameworks across African markets.
- Participate in audits, reviews, and continuous improvement initiatives.
- Ensure awareness of and compliance with country-specific skills development legislation, regulatory frameworks, and professional standards relevant to client engagements across Africa.
Ad Hoc Duties
Various administrative, business development, and continental market development tasks as required from time to time.
3. KEY PERFORMANCE INDICATORS
- Achievement of Africa-wide revenue and sales targets, including professional services and managed services revenue
- Growth in qualified multi-country sales pipeline and conversion rates
- Number and quality of new business opportunities secured across African markets
- Number and value of professional services and managed training service contracts secured across the continent
- Managed services contract renewal rates and expansion revenue across African territories
- Client retention, account growth, and customer satisfaction scores across African markets
- Number and performance of recruited and active in-country and regional partners
- Proposal, bid, and tender submission quality and success rate across African territories
- Growth in African market share and business footprint across key countries and sectors
- Accuracy of multi-country sales forecasts and pipeline reporting
- Quality and depth of market intelligence provided from African territories
4. QUALIFICATIONS, EXPERIENCE AND SKILLS
Qualifications
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Bachelor's degree or relevant qualification in Business Administration, Sales, Marketing, Human Resources, Education, or a related field.
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Relevant professional qualification in sales, business development, channel management, or services management is advantageous.
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Knowledge of African skills development landscapes, regulatory frameworks, and workforce development environments across key territories is beneficial.
Experience
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Minimum of 3–5 years' proven experience in a Sales, Account Management, or Business Development role, preferably within a managed services, professional services, or learning & development environment.
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Proven experience operating within African markets, managing multi-country regional territories, and navigating diverse commercial, cultural, and regulatory environments across the continent.
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Demonstrated experience selling and delivering professional services and/or managed training services, preferably within learning & development, technology, or consulting sectors across Africa.
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Demonstrated experience in managing long-term, contract-based client relationships across multiple African markets.
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Track record of developing and closing managed service agreements with enterprise or public sector clients operating in African markets.
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Demonstrated success in enterprise sales and complex, multi-country commercial negotiations across African territories
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Experience preparing bids, tenders, proposals, and RFI/RFP responses, including complex managed service and professional services tenders for African market clients.
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Proven track record of developing client accounts and partner networks to achieve commercial growth across multiple African countries.
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Exposure to outsourced or managed learning service models within African market contexts is highly advantageous.
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Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and CRM platforms.
Knowledge
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African Market Dynamics: Deep understanding of the commercial, regulatory, cultural, and economic environments across key African markets and sub-regions.
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Managed Services Frameworks: Understanding of managed and outsourced service delivery models, SLAs, KPIs, and governance structures within a professional services context across diverse African markets.
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Learning & Development Industry — Africa: Knowledge of corporate L&D trends, country-specific skills development legislation, national qualifications frameworks, and workforce capability planning across African territories.
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Consultative & Solution Selling: Proficiency in needs-based, consultative selling methodologies — including solution selling and value-based selling — with the ability to engage at a strategic level across diverse African client organisations.
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CRM & Sales Tools: Proficiency in CRM systems for pipeline management, opportunity tracking, and client engagement reporting across multi-country territories.
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Commercial & Financial Acumen: Understanding of revenue models including retainers, managed contracts, project-based billing, and annuity income across African markets. Ability to build business cases and ROI models for client proposals in diverse economic contexts.
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Contract & Commercial Management: Knowledge of contract structures, negotiation tactics, and multi-country compliance requirements relevant to managed service agreements across African jurisdictions.
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Technology Platforms: Familiarity with LMS platforms, e-learning tools, virtual training environments, and digital enablement platforms relevant to modern learning delivery, including awareness of connectivity and infrastructure realities across African markets.
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Strategic Planning: Ability to develop multi-country account growth strategies and contribute to broader Africa-focused sales forecasting and business planning.
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Stakeholder Management: Skilled in navigating complex, multi-country client organisations and engaging effectively across multiple stakeholder levels — from procurement to executive sponsors across diverse African cultures.
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Market Intelligence: Awareness of competitor positioning, emerging managed services trends, and the evolving needs of corporate learning buyers across African markets.
Competencies
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Strong consultative and solution-oriented mindset with deep understanding of African market contexts
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Excellent communication, negotiation, and influencing skills across diverse cultural environments
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Commercially driven with a focus on long-term value creation across African markets
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Proactive, self-motivated, and able to operate independently across geographically dispersed territories
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Collaborative team player with strong cross-functional engagement
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Resilient and adaptable in dynamic, diverse, and evolving African business environments
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Culturally intelligent and sensitive to the diverse languages, cultures, and business practices across the African continent
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High levels of integrity, professionalism, and ethical conduct
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Customer-focused and results-oriented
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Strategic thinker with strong analytical capability and continental market awareness
Skills
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Consultative Selling & Solution Design — Africa Markets
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Multi-Country Account Planning & Strategic Relationship Management
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Proposal Writing & Presentation for African Market Clients
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Contract Negotiation & Commercial Management — Multi-jurisdiction
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Partner Recruitment & Channel Management — Africa
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Bid, Tender & RFP Coordination — African Market Tenders
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Data Analysis & Reporting — Multi-country Pipeline Management
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Time Management & Prioritisation across Multiple Territories
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CRM & Digital Sales Tool Proficiency
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Problem-Solving & Critical Thinking in Complex Market Environments
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Stakeholder Engagement & Communication across Diverse African Cultures
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Teamwork & Cross-functional Collaboration
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Africa Territory Planning & Management
5. WORKING CONDITIONS
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Territory-based role covering multiple countries and markets across the African continent.
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Requires regular international travel within Africa, across sub-Saharan Africa, East Africa, West Africa, and/or North Africa as applicable to the assigned territory.
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May require flexibility in working hours to accommodate client and partner engagements across different African time zones and geographies.
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Must be in possession of a valid passport and be willing and able to travel extensively across the continent.
6. AUTHORITY
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Operates within approved commercial, contractual, and pricing frameworks, including managed service and professional services pricing models applicable to African markets.
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Works in close coordination with senior leadership and internal support functions for approvals relating to proposals, contracts, managed service agreements, and strategic partnerships across African territories.
