Job Purpose
The Junior Infrastructure Engineer is responsible for assisting in the deployment, configuration, and management of SD-WANaaS and Infrastructure as a Service (IaaS) solutions to support network connectivity, cloud computing, and security compliance. This role ensures seamless integration of cloud and on-premise infrastructure, optimises network performance, and upholds security best practices. The specialist will support monitoring, troubleshooting, automation, and vendor management while continuously improving efficiency, scalability, and cost-effectiveness. Working closely with senior engineers and cross-functional teams, they contribute to business continuity, disaster recovery, and innovation in SD-WAN and cloud environments.
Key Responsibilities
1.Infrastructure Deployment & Management
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Assist in the deployment and configuration of SD-WANaaS and IaaS solutions under the guidance of senior team members.
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Support the setup and configuration of virtualised resources (VMs, storage, networking, firewalls, routers, PBXs).
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Work with both Private and Public Cloud Environments (AWS, Microsoft Azure, Google Cloud, VMware, Hyper-V) to ensure best-practice implementations.
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Ensure high availability, scalability, and disaster recovery capabilities for both SD-WAN and cloud environments.
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Follow established deployment processes to minimise disruptions.
2.Networking & Connectivity Management
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Assist in the integration of SD-WANaaS solutions with broadband, LTE, and MPLS networks.
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Configure and monitor network performance, virtual networks, routers, firewalls, and connectivity between on-premise and cloud-based systems.
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Support Network Operations Center (NOC) dashboards, tracking WAN traffic, application performance, and cloud network stability.
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Assist in troubleshooting minor connectivity issues between virtual and physical network components.
3.Security & Compliance Management
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Implement and support basic security measures, including encryption, firewall configurations, and access control for both SD-WANaaS and IaaS platforms.
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Assist with regular security audits, ensuring compliance with internal security policies and external regulations.
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Stay informed on cloud security policies and SD-WAN compliance standards.
4.Performance Optimisation & Resource Scaling
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Monitor network and cloud resource utilisation, identifying underutilised or overutilised services.
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Assist in cost-benefit analysis reports for SD-WANaaS and IaaS deployments.
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Learn and apply application-aware routing to optimise network and cloud performance.
5.Disaster Recovery & Business Continuity
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Support disaster recovery planning, including backup and replication of critical data and network components.
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Learn and assist with testing recovery plans to ensure business continuity.
6.Automation & API Integration
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Assist in configuring API access and automating basic infrastructure tasks using IaaS and SD-WAN platform tools.
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Support the integration of third-party applications and services within SD-WAN and IaaS environments.
7.Stakeholder Communication & Vendor Management
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Collaborate with internal teams to ensure SD-WANaaS and IaaS deployments progress smoothly.
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Provide basic technical support for SD-WANaaS and cloud services.
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Assist in managing vendor relationships, ensuring SLAs are met and service evaluations are conducted.
8.Continuous Improvement & Innovation
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Stay current with SD-WAN, cloud networking, and automation technologies.
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Suggest improvements and efficiencies based on hands-on experience.
9.Administration
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Meet with Service Delivery Manager (SDM) and or Helpdesk Manager weekly to align on projects, activities
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Take ownership and responsibility for tasks allocated
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Complete tasks allocated timeously
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Take a proactive stance with TD and or SDM to ensure forward momentum always
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Ensure that you keep customer technical documentation up to date
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Ensure administration is always up to date in systems
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Maintain technical certifications
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Achieve your billable hours based targets
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Account for 100% of your time in the service desk
10.Internal and External Communication
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Communicate effectively via company communication tools (WhatsApp Teams, Service Desk etc.)
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Build relationships with customers and the technical team
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Ensure quick turnaround time when communicating
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Maintain a professional culture with colleagues and customers
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Respond to work communications quickly and effectively
JOB REQUIREMENTS
- Bachelor's degree, engineering degree, or an equivalent qualification.
- 1-2 years of experience in networking, SD-WAN, cloud infrastructure, or system administration.
- Basic knowledge of SD-WANaaS platforms (Sophos, Fortigate, VeloCloud, Cisco Meraki).
- Familiarity with cloud platforms such as AWS, Microsoft Azure, and Google Cloud.
- Understanding of networking technologies, VPNs, encryption, cloud storage, and virtualised environments.
- Strong communication skills and eagerness to learn.
