As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Tsebo Cleaning Services is looking for a driven and detail-focused Quality Manager – Cleaning to champion service excellence across multiple client sites in KwaZulu-Natal. If you’re passionate about standards, people, and continuous improvement — this role is for you.
Duties and Responsibilities:
Quality Systems Management:
- Develop, implement, and maintain ISO-based quality management systems (e.g., ISO 9001, ISO 14001, ISO 45001).
- Ensure alignment with HACCP, SANS standards, and other relevant compliance frameworks.
Audit & Compliance:
- Conduct internal audits and prepare for external audits (client, regulatory, certification).
- Ensure all Hygiene and Pest Control Operations meet Legal and Contractual Obligations.
Operational Oversight:
- Monitor service delivery quality across hygiene and pest control teams.
- Collaborate with operations to resolve non-conformances and implement corrective actions.
Training & Development:
- Develop and deliver QA-related training for operational staff.
- Promote a culture of quality and continuous improvement.
Client & Stakeholder Engagement:
- Liaise with clients on quality-related matters and ensure satisfaction.
- Provide quality reports and insights to senior management.
Data & Reporting:
- Maintain QA dashboards and performance metrics.
- Analyze trends and recommend strategic improvements.
- Deciding and Initiating Action: Takes responsibility for actions, projects, and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
- Leading and Supervising: Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
- Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing, and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
- Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports, and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Integrity: The specialist will act with honesty and transparency, ensuring that all innovations and processes are implemented ethically and in the best interest of the company and its clients.
- Enterprising: By driving the adoption of new technologies and innovative solutions, the specialist will contribute to Tsebo’s growth and success.
- Caring: The specialist will provide support and training to Contract Managers and cleaning teams, fostering a supportive and inclusive environment.
- Diligent: The specialist will work diligently to ensure the successful rollout and optimization of new systems and processes, consistently delivering high-quality results.
- Grade 12.
- Relevant qualification (preference: Degree / Diploma) in Quality Management, Facilities Management, Hospitality, or Cleaning Services
- 3–5 years’ experience in cleaning operations or quality management within a multi-site environment
- Experience with ISO standards, HACCP, and SANS regulations.
- SAPCA knowledge or certification is advantageous.
- Proven experience conducting quality audits and inspections
- Strong knowledge of cleaning standards, methods, and chemicals
- Confident communicator with strong coaching and stakeholder engagement skills
- Comfortable travelling extensively across the KZN region
- Valid driver’s licence
