115 customer service representative Jobs and Work in johannesburg gauteng 2193

Digital Customer Service Representative
Luxity —Johannesburg, Gauteng
- R16 000 a month
Sales Representative
Vlok —Johannesburg, Gauteng
- R50 - R80 an hour
- Part-time
- Remote
Quick Apply
Telesales Representative
Xe —Johannesburg, Gauteng 2000
- Full-time
Quick Apply
13h
Administrator
Motus Corporation —Johannesburg, Gauteng
2d
Sales and Marketing Manager
Freemo Furniture components —Langlaagte, Gauteng
- Up to R20 000 a month
Quick Apply
7d
CALL CENTRE AGENT
Smollan —Johannesburg, Gauteng
- Part-time
11d
Sales Representative
GWD —Johannesburg, Gauteng 2054
- R9 600 - R19 200 a month
- Full-time
- Remote
Quick Apply
Customer Care Representative
Ria Money Transfer (Dandelion) —Johannesburg, Gauteng 2000
- Part-time
Quick Apply
5d
Retail Sales Representative
Rego International —Johannesburg, Gauteng
Quick Apply
8h
IT Management Services Sales Representative
Harding Human resources —Rosebank, Gauteng
- Remote
Quick Apply
1d
Sales Consultant
Leroy Merlin South Africa —Johannesburg, Gauteng
Quick Apply
13d
Key Account Manager - South Africa
Pinewood.AI —Johannesburg, Gauteng
- Full-time
Quick Apply
Sales Representative (Entry-Level)
Momentum Solutions —Johannesburg, Gauteng
- R1 500 - R3 000 a week
- Full-time
- Remote
Quick Apply
Telesales
Heyonline —Boksburg, Gauteng
- R5 000 - R8 000 a month
- Full-time
Quick Apply
Customer Services Representatives
Lawson Direct Channel —Johannesburg, Gauteng
- Full-time
Quick Apply
Sales Representative
FLD FURNITURE (PTY) LTD —Kempton Park, Gauteng 1619
- R7 000 - R20 000 a month
- Full-time
Quick Apply
New Business Sales Representative (Sandton)
Daisy Business Solutions —Johannesburg, Gauteng
- R25 000 a month
- Full-time
Field Enumerator / Field Researcher
InTrade Africa —Johannesburg, Gauteng
- R5 000 - R10 000 a month
- Temporary
Quick Apply
Sales Supervisor
Pepkor Speciality —Woodlands, Gauteng
7d
Wholesale Account Representative
AVI Limited —Kempton Park, Gauteng
8h

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Digital Customer Service Representative

Luxity -
Johannesburg, Gauteng

Apply Now

Job Details

Permanent
R16 000 a month

Full Job Description

Salary: R16,000 per month
Job type: Full-time
Location: Sandton Head Office.
Reporting To: Customer Service Manager

Role:
This person will play an important role in shaping the customer experience and will often be the first direct point of contact between the customer and the business. The ideal candidate is calm under pressure, highly organised, digitally confident, and able to communicate clearly and professionally in both written and spoken English.
This role requires someone who can handle multiple customer conversations at once, resolve issues efficiently, escalate appropriately, and represent the brand well in every interaction.
Key responsibilities
Manage inbound customer queries across WhatsApp, email, and other digital service channels
Respond to customer questions in a professional, timely, and brand-appropriate manner
Assist customers with order queries, delivery updates, product information, returns, refunds, and general service matters
Handle complaints and escalations with maturity, empathy, and sound judgment
Follow up on unresolved customer issues and ensure they are seen through to completion
Liaise with internal teams such as operations, logistics, buying, sales, or finance to resolve customer matters
Keep accurate records of customer interactions, actions taken, and outcomes
Identify recurring customer issues and flag patterns that may require process improvement
Maintain a high standard of written communication across all channels
Ensure no important customer communication is missed, delayed, or handled carelessly
Key performance areas

The successful candidate will be measured on:
Response times across digital channels
Quality and professionalism of customer communication
Resolution time on customer issues
Accuracy of information shared with customers
Customer satisfaction and service feedback
Ability to manage volume without sacrificing quality
Reliability and consistency in follow-up
Escalation judgment and issue ownership
Working hours: Monday to Friday, 8:00 am to 5:00 pm, with occasional after-hours customer follow-up if required.
REQUIREMENTS
Role requirements
Minimum requirements
2 to 4 years’ experience in customer service, digital support, client service, ecommerce support, or a similar role
Strong written and spoken English
Excellent communication skills with a professional and customer-focused manner
Comfortable working across WhatsApp, email, and digital business systems
Strong attention to detail and good administrative discipline
Able to manage multiple tasks and conversations at the same time
Able to remain calm and effective when dealing with upset or demanding customers
Good problem-solving ability and sound judgment
Strong sense of responsibility and follow-through
Preferred experience
Experience in ecommerce, retail, online sales, luxury, fashion, or premium consumer brands
Experience using CRM, ticketing, or customer support systems
Experience handling delivery issues, returns, refunds, and service escalations
Experience working in a fast-paced customer-facing environment

Apply Now

Refine Your Search

customer service representative jobs in johannesburg gauteng 2193

Digital Customer Service Representative

Sales Representative

Telesales Representative

Administrator

Sales and Marketing Manager

CALL CENTRE AGENT

Sales Representative

Customer Care Representative

Retail Sales Representative

IT Management Services Sales Representative

Sales Consultant

Key Account Manager - South Africa

Sales Representative (Entry-Level)

Telesales

Customer Services Representatives

Sales Representative

New Business Sales Representative (Sandton)

Field Enumerator / Field Researcher

Sales Supervisor

Wholesale Account Representative

I want to receive the latest job alert for customer service representative in johannesburg gauteng 2193

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