357 It support manager Jobs and Work in Johannesburg, Gp

CRM Manager
Blueion Support Services —Sandton, Gauteng
News Archivist
Rapid Innovation Group (Pty) Ltd —Randburg, Gauteng
Brand Partnerships Manager
TLC Worldwide —Sandton, Gauteng
Content Manager
Clockwork Digital —Johannesburg, Gauteng
Product Manager (SaaS)
Town Web —Johannesburg, Gauteng
- Full-time
- Remote
Quick Apply
HR Manager
Raizcorp —Sandton, Gauteng
- R360 000 - R576 000 a year
Underwriter
FirstRand —Johannesburg, Gauteng
- Part-time
Product Manager
Ergasia Placements —Johannesburg, Gauteng
- R10 000 - R14 000 a month
10d
Copywriter
CBR Marketing Solutions —Johannesburg, Gauteng
Senior Talent Acquisition Specialist (Remote)
Banksia Health —Johannesburg, Gauteng
- R40 000 - R60 000 a month
- Remote
Quick Apply
1h
Senior Market Strategy and Partnerships Manager
FeverUp —Johannesburg, Gauteng
- Full-time
- Remote
Quick Apply
2h
Sales Support Administrator
Mettus —Sandton, Gauteng
Quick Apply
4h
Complaint & Dispute Administrator
AIG South Africa —Johannesburg, Gauteng 2196
Quick Apply
4h
Trade Compliance Manager
ABB South Africa (Pty) Ltd. —Johannesburg, Gauteng
Quick Apply
20h
Financial Accountant
FirstRand —Johannesburg, Gauteng
- Full-time
21h
Continuous Improvement Manager
Givaudan —Johannesburg, Gauteng
22h
Security Architect | Technology
Lesaka Technologies —Johannesburg, Gauteng
23h
Talent Acquisition Specialist
Dis-Chem Life —Sandton, Gauteng
23h
Domestic Trading & Market Inte...
Thungela —Johannesburg, Gauteng 2196
- Full-time
Quick Apply
23h
Human Capital Processor
Value Logistics —Elandsfontein, Gauteng
- Full-time
Quick Apply
1d

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CRM Manager

Blueion Support Services
Sandton, Gauteng

Apply Now

Job Details

Permanent

Full Job Description

A CRM (Customer Relationship Management) Manager is responsible for managing and enhancing customer relationships through the strategic use of CRM systems, data analysis, and cross-functional collaboration. The role focuses on improving customer satisfaction, retention, and revenue growth.

Key Responsibilities

Customer Data & Analysis

Manage and maintain accurate customer data within CRM platforms such as Salesforce CRM or Microsoft Dynamics 365
Analyse customer behaviour, trends, and feedback to generate actionable insights
Develop reports and dashboards to support decision-making

Strategy Development & Retention

Design and implement customer engagement and retention strategies
Develop loyalty programs, personalized campaigns, and win-back initiatives
Continuously optimise the customer lifecycle and journey

Customer Service & Communication

Serve as a key point of contact for customer queries and escalations
Resolve complaints efficiently to maintain high satisfaction levels
Ensure consistent and effective communication across all touchpoints

Cross-Functional Collaboration

Partner with sales, marketing, and IT teams to align CRM initiatives
Support integrated campaigns and ensure customer-centric execution
Facilitate knowledge sharing across departments

CRM System Management

Administer and configure CRM systems, including user access and workflows
Ensure seamless integration with marketing and analytics tools such as Google Analytics
Maintain system performance, data integrity, and automation processes

Sales & Revenue Growth

Identify upselling and cross-selling opportunities
Support lead generation and conversion strategies
Collaborate on campaigns to drive revenue growth

Key Skills & Qualifications

Technical & Analytical Skills

Strong experience with CRM tools (including Optimove as a requirement)
Advanced data analysis and reporting skills using tools like Microsoft Excel
Ability to perform customer segmentation and campaign analysis

Strategic & Business Skills

Strong strategic thinking with a focus on long-term customer value
Ability to translate data insights into actionable business strategies
Experience with marketing automation platforms such as Mailchimp

Interpersonal & Communication Skills

Excellent verbal and written communication
Strong stakeholder management and collaboration abilities
Customer-focused mindset with strong relationship-building skills

Technical Proficiency

Solid understanding of CRM configuration, workflows, and integrations (APIs)
Proficiency in Microsoft Office tools and reporting systems

Core Competencies

Customer-centric thinking
Problem-solving and decision-making
Attention to detail and data accuracy
Project and campaign management

Bonus Skills

Knowledge of data privacy regulations (e.g., GDPR)
Experience with A/B testing and optimisation
Understanding of sales funnels and customer lifecycle management

Apply Now

Refine Your Search

it support manager jobs in johannesburg, gp

CRM Manager

News Archivist

Brand Partnerships Manager

Content Manager

Product Manager (SaaS)

HR Manager

Underwriter

Product Manager

Copywriter

Senior Talent Acquisition Specialist (Remote)

Senior Market Strategy and Partnerships Manager

Sales Support Administrator

Complaint & Dispute Administrator

Trade Compliance Manager

Financial Accountant

Continuous Improvement Manager

Security Architect | Technology

Talent Acquisition Specialist

Domestic Trading & Market Inte...

Human Capital Processor

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