238 Client success manager Jobs and Work in Johannesburg, Gp

The purpose of this role is to ensure the success of Humanz’ customers by either designing, planning , and managing influencer marketing campaigns from concept to finish via the Humanz technology platform; as well as onboarding new clients & ensuring their successful usage of the Humanz technology platform. This role also has a commercial focus, ensuring your clients spend their allocated budget within the designated time frame.

The role requires the following skills:

Previous experience in the management of influencer marketing campaigns;
Great account & relationship management skills, including previous experience;
Great campaign reporting and written communication skills;
Good marketing strategy and creative skills;
Good financial & operational management skills;
Able to work independently within a small but dynamic team.

Core focus & responsibilities:

Create strategies and creative concepts for influencer campaigns;
Identify the most suitable influencers and verify them via Humanz;
Contact influencers, brief them and manage them during campaigns;
Ensure campaign targets are met within agreed budgets and costs;
Compile campaign reports;
Act the as the primary point of contact with clients, guiding them, and communicating progress throughout;
Assist new customers and influencers with their on-boarding;
Answer questions and queries from customers and influencers;
Manage the creation of cost estimates for customers and obtaining signed contracts, estimates or purchase orders;
Report on completion of work, revenue and costs within the Humanz backoffice;
Assist the CEO with other operational requirements within this growing business.

Requirements

Previous experience for the role should include:

3+ years experience managing influencer marketing campaigns or programs;
Customer relationship management or account management experience;
Strong existing network within the influencer marketing industry.

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