11 Desktop support technician Jobs and Work in Green Point Western Cape

IT Support Technician
Sun International —Cape Town, Western Cape
- Remote
IT Technician
Black ice System —Stikland, Western Cape
- R8 500 - R15 000 a month
- Full-time
Quick Apply
End User Support Technician - Intermediate
DLK Group —Cape Town, Western Cape 7400
Intermediate / Senior IT Support Technician – Managed IT Services
Complete IT Business Solutions —Table View, Western Cape
- R12 000 - R16 000 a month
- Full-time
Quick Apply
Technical Support Engineer
Ozow —Cape Town, Western Cape
Tier 2 Field Support Technician
First Technology Pty Ltd —Cape Town, Western Cape
IT Helpdesk Technician
Overseas Administration Management —Epping, Western Cape
Quick Apply
8d
Junior - Mid IT Technician – Complete IT Business Solutions
Complete IT Business Solutions —Table View, Western Cape 7441
- R8 000 - R12 000 a month
- Full-time
Quick Apply
IT System Administrator
Bongo Credit —Cape Town, Western Cape
- Full-time
Quick Apply
Support Engineer L2
Babble Cloud —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply

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IT Support Technician

Sun International -
Cape Town, Western Cape

Apply Now

Job Details

Permanent

Full Job Description

Job Reference Number: SI-1016
Department: A&G - IT : IT Operations
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Main Purpose of the Job

Responsible for the timely and effective response to the full spectrum of IT user queries and problems by providing technical support to users including performing desktop software and hardware installation; performing routine maintenance on data centre equipment, troubleshooting problem areas (in person, or remotely), providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work with the aim of ensuring the optimal delivery of IT services to the business without interruption.

Duties and responsibilities include:

Incident Management

Respond telephonically to user issues
Identify user information
Log incidents / calls and complete checklists
Conduct telephonic diagnostics to facilitate prompt resolution where possible
Monitor severity of incidents, update the system, and escalate issues where necessary in line with policy
Complete Incident priority reports for shift handover meetings with the correct level of detail for current incidents

Stabilised Data Centre Environment

Detect and respond to technical problems
Identify opportunities for continuous improvements and respond to feedback from service statistics / information (CSIP)
Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice
Make recommendations on computer products or equipment to improve company productivity.
Store a spare parts inventory of systems, subsystems and component parts used in repair work.

User Engagement

Answer calls received promptly and treat all clients with respect
Analysis’s severity of the issue i.e. high, medium, low
Elicit caller information for mandatory fields
Capture information accurately and efficiently into the system
Respond to incidents logged by end-users that cannot be resolved telephonically
Provide desktop support by using diagnostics to facilitate prompt resolution where possible
Complaints, disputes and suggestions are actioned / escalated as per SOP
Service delivered as per SOP
Coach end-users in the use of certain software

Desktop Installations

Make preparations for the installation of software
Install or update required hardware and software
Update SOPS and communicate with regard to resources
Update repository of standards

Vendor Engagement

Liaise with vendors with regards parts, repairs, services
Schedule logistics if required
Escalate issues identified if relevant
Attend Vendor management meetings if required
Complete orders for approval with regards work completed

Job Requirements

Minimum requirements (Education and Experience)

Matric or equivalent
2-Year Diploma in IT or equivalent NQF Level 6 in IT
MCSE, ITIL Foundation Certification is an advantage
Meets all requirements for a Gaming license
Minimum of 2-year relevant IT industry experience
Ability to solve complex problems
Manage and mitigate risks

Work conditions and special requirements

Able to work shifts and weekends
May be required to work overtime in line with operational requirements
Complete orders for approval with regards work completed

Core behavioural competencies

Problem solving
Assessing and evaluating information
Initiative
Decision-making skills
Dealing with customers

Technical / proficiency competencies

Technical acumen
Risk Management skills
Listening skills
Telephone skills
IPTV Technologies
Good networking knowledge
Understanding of Technology Operations
Infrastructure Knowledge
Client Computing
Gaming Product and Service Knowledge
Hospitality Product and Service Knowledge

Note:

The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.

Please note that if you have not been contacted 14 days after the closing date of this advertisement, please accept that your application was unsuccessful.

Please note further that by applying for this position, you consent to Sun International processing your personal information as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.

Apply Now

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desktop support technician jobs in green point western cape

IT Support Technician

IT Technician

End User Support Technician - Intermediate

Intermediate / Senior IT Support Technician – Managed IT Services

Technical Support Engineer

Tier 2 Field Support Technician

IT Helpdesk Technician

Junior - Mid IT Technician – Complete IT Business Solutions

IT System Administrator

Support Engineer L2

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