End User Support Technician
Position Overview
An opportunity exists for an End User Support Technician to provide technical support and maintenance of end-user computing environments. The successful candidate will be responsible for supporting desktops, laptops, tablets, smartphones, and related end-user technologies while ensuring the timely restoration of services and functionality.
Core Responsibilities
- Provide technical support for end-user devices, including desktops, laptops, tablets, and smartphones.
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Troubleshoot, diagnose, and resolve hardware and software issues.
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Support the end-user environment and assist in the restoration of services and functionality.
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Provide field support services across various locations as required.
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Record, track, manage, and escalate incidents, issues, and risks as appropriate.
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Maintain effective communication with end users and stakeholders regarding support requests and resolutions.
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Ensure adherence to service standards and operational procedures.
Skills and Competencies
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Experience supporting end-user computing environments.
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Strong troubleshooting and problem-solving skills.
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Effective verbal and written communication skills.
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Ability to build and maintain positive working relationships with technical teams and business users.
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Ability to manage, document, and escalate incidents, issues, and risks.
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Customer-focused approach with strong service orientation.
Minimum Qualifications
- National Diploma, Degree, or relevant technical certification (e.g., MCSE)
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ITIL Certification
Experience Required
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Minimum of 2 years' relevant IT support experience
Mandatory Requirements
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Valid driver's licence
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Physically fit and able to perform the duties of the role.
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Willingness to work 8-hour shifts.
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Willingness and ability to travel within the metro area to Data Centre locations.
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Minimum of 2 years' relevant IT experience.
Additional Requirements
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May be required to travel to geographically dispersed sites to provide support to the Head/SPO of Communication Infrastructure Services (CIS).
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Ability to work effectively in a team environment and independently when required.
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Strong stakeholder engagement and relationship management skills.
Working Hours and Shifts
The role requires 8-hour shift work, operating Monday to Sunday, including public holidays.
Shift Time
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Day Shift 06:00 – 14:00
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Evening Shift 14:00 – 22:00
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Night Shift 22:00 – 06:00
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Lunch breaks are included within each shift.
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Management reserves the right to amend shift schedules based on operational requirements.
Interview Process
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Candidates must be willing and available to attend an online interview (Microsoft Teams) if shortlisted.
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Additional Information
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Public holidays and weekends form part of the normal shift roster.
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Travel within the metro area may be required to support operational needs.
