145 Customer support representative Jobs and Work in Gauteng

Customer Service Representative
Hello Group Recruitment —Die Hoewes, Gauteng
Customer Service Representative (AMS 360)
Hire Overseas —Johannesburg, Gauteng
- Full-time
- Remote
Quick Apply
Agent Support Representative
Ria Money Transfer (Dandelion) —Johannesburg, Gauteng 2000
- Full-time
Quick Apply
Customer Service Associate D5
Quantanite —Johannesburg, Gauteng 2191
- Full-time
Quick Apply
Contact Centre Agent
AVI Limited —Kempton Park, Gauteng
3d
Sales Representative
CONCEPT FOODS —Gauteng
- R15 000 - R20 000 a month
Quick Apply
12d
Sales Administrator
HeroTel —Pretoria, Gauteng
- Full-time
Beer Sales Representative
GLOBAL BEVERAGES —Gauteng
- R12 000 - R15 000 a month
Quick Apply
12d
Call Center Agent
RCL FOODS Careers —Boksburg, Gauteng
9d
Sales Representative
Loadtech —Centurion, Gauteng
- From R15 000 a month
Quick Apply
8d
Sales Representative
Kenesis —Alberton, Gauteng
- R4 000 - R20 000 a month
- Full-time
Quick Apply
Telesales Consultant
COOPER CASINGS —Edenvale, Gauteng
- Up to R15 000 a month
Quick Apply
11d
Retentions Consultant
1 Life Insurance —Gauteng
- Full-time
Fumba Supermarket Salesman
FUMBA SUPERMARKET PTY LTD —Midrand, Gauteng
- R10 000 - R35 000 a month
- Temporary
Quick Apply
Sales Representative
Unico Creations —Centurion, Gauteng
- R5 300 - R20 000 a month
- Full-time
Quick Apply
External Sales Representative
On The Bench Solutions —Germiston, Gauteng
- R20 000 - R50 000 a month
Quick Apply
Inside Sale Representative
Talent Sam —Gauteng
- Full-time
- Remote
Quick Apply
Inside Sales Manager
Talent Sam —Gauteng
- Full-time
- Remote
Quick Apply
Business Analyst
1 Life Insurance —Gauteng
- Full-time
PRODUCT CONSULTANT
Smollan —Johannesburg, Gauteng
- Part-time

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Customer Service Representative

Hello Group Recruitment
Die Hoewes, Gauteng

Apply Now

Job Details

Full Job Description

Job Advert Summary

Hello Group is seeking to appoint a dedicated, Customer Service Representative to join our Call Centre Department. .

The Customer Service Representative will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

Onsite Barista – Because life’s too short for bad coffee!
Exciting Team Events – Work hard, play harder!
Teambuilding Activities – Get to know your teammates beyond the screen!
A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
A Top-Notch Office Space – Where inspiration meets innovation.

Minimum Requirements

Matric Certificate
2 years'experience in Customer Service
Customer service qualification (Advantageous)
Knowledge of CRM Bank, OS ticket
Computer/Mobile Literate
Demonstrates flexibility and adaptability in a fast-paced work environment
Available and willing to work shifts in line with operational requirements

Duties and Responsibilities

Inbound & Outbound Calls:

Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
2-part Verification of client: voice call and video call the client
Attending to incoming calls

Ticket Management:

Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
Regularly follow up on tickets at least once a week.
Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Apply Now

Refine Your Search

customer support representative jobs in gauteng

Customer Service Representative

Customer Service Representative (AMS 360)

Agent Support Representative

Customer Service Associate D5

Contact Centre Agent

Sales Representative

Sales Administrator

Beer Sales Representative

Call Center Agent

Sales Representative

Sales Representative

Telesales Consultant

Retentions Consultant

Fumba Supermarket Salesman

Sales Representative

External Sales Representative

Inside Sale Representative

Inside Sales Manager

Business Analyst

PRODUCT CONSULTANT

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