Cooper Casings is looking for (preferably) an Afrikaans Telesales Lady to join our team.
Please note that the area that will be serviced by this person is mainly Afrikaans.
A little bit about our company:
Copcas – a South African sausage casing supplier – was founded in 2002 with a mission to produce high quality sausage casings from local abattoirs.
Due to the superb quality and efficient service, we deliver to our customers, Copcas has grown over the years to be one of the leading sausage casing suppliers in South Africa.
Main Purpose of Job:
To call customers against the calling cycle to promote, sell, administer, and process orders for delivery on the required day.
Responsible for all capturing of client orders whilst driving sales to meet budget.
Key Responsibilities:
Call allocated customers daily as per call cycle
Handle incoming sales or general calls
Provide support to Sales Representatives by assisting in achievement of set budgets and increase in volumes and market share
Update the client database
Maintain and check the backorder report as well as date back orders, and minimise back orders on the on the system
Inform customers of products out of stock or of obstacles to efficient service delivery
Assist with problem solving or complaints
Build relationships with clients
Handle request from internal clients or departments
Assist the Call Centre Supervisor when required
Handle customer queries (late deliveries, non-deliveries, missing stock etc) through the line-management structure
Prepare quotations for customers, assisting in providing other key documents (product quotations, product certificates etc.) to customers.
Assisting customers quickly, friendly in an effective and professional manner
Treating customers with respect and dignity
Qualifications:
Matric or equivalent NQF
Requirements:
1 - 3 years' working experience in a telesales environment or Product knowledge
Fluent in English and Afrikaans
Computer literate
Desired Skills:
Customer Focus
Interpersonal Skills
Negotiating
Adaptability
Initiative
Planning And Organising
Experience on Sage One Accounting
Desired Work Experience:
1 to 3 years Telesales / Telemarketing
Education:
High School (matric) (Required)
Experience:
Telesales: 1 year (Required)
Language:
Afrikaans (Required)
License/Certification:
drivers license (Preferred)
Location:
Edenvale, Gauteng (Preferred)
Work Location: In person
Pay: Up to R15 000,00 per month
Work Location: In person
